CMDB Engineer

Job Title: CMDB Engineer

Hybrid Yonkers, NY (Onsite 2-3x a week, Locals only)

Term: 6 months contract to hire

Job Description: We are seeking a skilled and detail-oriented CMDB Engineer to join our IT team.

Responsibilities include:
Manage and enhance the ServiceNow CMDB, ensuring accuracy, completeness, and alignment with ITIL standards.
Configure and extend ServiceNow Patterns to improve data ingestion and normalization.
Deep knowledge of how to troubleshoot ServiceNow Discovery-related issues.
Maintain and enhance the ServiceNow CMDB following the Common Service Data Model(CSDM) framework.
Collaborate with infrastructure, network, and application teams to ensure proper CI identification and relationships.
Manage integration with other technologies (e.g., SCCM, vCenter, SolarWinds, etc.) feeding the CMDB.
Create and maintain CMDB documentation, architecture diagrams, and training materials.
Manage and maintain the Identification and Reconciliation Engine (IRE) rules.
Monitor and improve the CMDB Health Dashboard, ensuring ongoing health and governance of the "3 C's" Completeness, Correctness, and Compliance.
Audit and validate CI data regularly to ensure appropriate CI class assignments, relationships, and attributes.
Oversee and optimize MID server health and ensure discovery schedules are accurate and up to date by liaising with the Network team.
Support audits, compliance, and risk initiatives by ensuring the integrity and traceability of CMDB data.
Requirements include:
7+ years of experience in an enterprise IT organization
Minimum of 3 5 years of hands-on experience with ServiceNow CMDB and Discovery
ServiceNow Certified System Administrator (CSA) certification is required to be eligible for this role.
Strong knowledge and practical experience with ServiceNow CSDM framework and the IREconfiguration.
Experience with CI data normalization, reconciliation, and health reporting
Experience with third-party integrations like AWS, SCCM and JAMF
Proficiency in CMDB data modeling, CI class categorization, and relationship mapping.
Strong analytical and troubleshooting skills to manage data quality and Discovery issues.

Required:
Looking for consultants who are willing to eventually convert to full time employee.
This role will be responsible for developing, managing, and optimizing our ServiceNow Configuration Management Database (CMDB).
Supporting Discovery, service graph connectors, third-party data integrations, and IRE configuration. Required
This role is critical to ensuring visibility, accuracy, and reliability of Configuration Items (CIs) throughout their lifecycle using the ServiceNow pl
100% remote with quarterly on-site meetings.
7+ years of experience in an enterprise IT organization
Minimum of 3-5 years of hands-on experience with ServiceNow CMDB and Discovery
ServiceNow Certified System Administrator (CSA) certification is required to be eligible for this role.
Strong knowledge and practical experience with ServiceNow CSDM framework and the IREconfiguration.
Experience with CI data normalization, reconciliation, and health reporting
Experience with third-party integrations like AWS, SCCM and JAMF
Proficiency in CMDB data modeling, CI class categorization, and relationship mapping.
Strong analytical and troubleshooting skills to manage data quality and Discovery issues.
Experience configuring and maintaining MID Servers and Discovery Schedules.
Bachelor's degree or equivalent experience
Other ServiceNow certifications such as Certified Implementation Specialist - CMDB, Discovery Fundamentals, is a plus.