Salesforce Support

Our client is looking for a Software Engineer. This role is involved in the full systems life cycle from designing, configuring, testing, implementing and supporting application software and systems that are delivered on time and within budget. You will focus on end user support and continuous improvement. You will partner with Architects, Business Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions.

Software Engineers may be assigned to either development or support functions.

Job Description:

• Collaborate with business colleagues, to diagnose and resolve technical issues.
• Develop and maintain working knowledge of the systems supporting the business processes for the Sales and Customer Service Teams
• Provide business analysis, support and design options for technical solutions of defined business problems
• Provides ongoing production support, including engagement with end users and collaboration with technical teams to diagnose and resolve technical issues.
• Provide status updates and formal communications of work efforts as appropriate.
• Complete analysis that drives understanding and actions items related to continuous improvement opportunities.
• Maintain awareness of and engage as appropriate with the technologies and Business processes interact with Sales and Customer Service solutions.
• Participate actively in daily standups, and all other team meetings
• Assist post-production support to address production defects and align on the transition from build to run.
• Handles and implements third-party integrations including trouble-shooting and partnering with vendors/partners on issue resolution.
• Provide analysis, assessment, and applicable documents needed to enhance page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc.; coordinate with other teams as needed
• Create test strategies, conduct testing, and promote changes through our multi-tier environment
• Develop and Maintain Knowledge articles for problems/user issues.
• Support data load and maintenance activities as defined.
• Actively contribute to continuous improvement and knowledge sharing opportunities driving improvement across the team.

Requirements:

• Process-driven analysis skills
• Facilitation skills to elicit requirements/issue details from various personas across the organization including senior executives
• Proven experience in driving consensus across multiple stakeholders
• Strong verbal and written communication skills to work effectively with clients, team members, and management
• Experience successfully analyzing and documenting complex business processes
• Experience with Data loads and job scheduling
• Knowledge of Agile/Lean framework and methodology
• Experience with influencing the design and deliverables of projects.
• Enjoys working in a highly collaborative team environment consisting of both technical and business members where functionality is designed and released on a biweekly basis
• Must have a proactive, results oriented attitude, can lead by example to coach and mentor others, with a superb work ethic and the flexibility to work within an environment of constant change.
• Pursues learning beyond scope of current assignments.
• Able to present complex technical information to a non-technical audience.
• Ability to adapt to changing business processes, technologies, and environments.
• Business Systems Analyst experience
• Experience working with the Agile development methodology.

Salary: $110,000-$115,000 per year ( depends on experience level).

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 27 years, PTP has operated as a premier Information Technology (IT) staffing, consulting, and recruiting firm built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to helping every client make the best hiring decisions possible.

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools including our proprietary platform Pete & Gabi Rebecca to support parts of the interview process. These tools help us:

• transcribe interviews,
• summarize candidate responses,
• generate job-related insights
• streamline communication and scheduling.

Please note that

• AI does NOT make hiring decisions.
• All decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits.
• It is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

For certain positions, you may participate in:

• a technical interview
• a coding challenge
• a case study
• a client-specific assessment.

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate s profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate

At PTP, every candidate has the right to:

• Request a non-AI interview path
• Ask how your data is being used
• Request access to transcripts or interview recordings
• Request deletion of your AI-recorded interview
• Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience

Our Commitment:

For more than 27 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We re committed to a hiring process that is:

• transparent
• compliant
• equitable
• powered by innovative technology that enhances not replaces human judgment.

Welcome to the future of hiring at Peterson Technology Partners.

We re excited to learn more about you

Equal Employment Opportunity

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.