Technical Lead - UKGPro WFM

  • Mississauga, ON
  • Posted 8 hours ago | Updated 8 hours ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Implementing UKG Pro WFM (Dimensions)
Timekeeping and Scheduling
ServiceNow incident management

Job Details

Technical Lead - UKGPro WFM

Mississauga, ON(Hybrid)

Contract

Skills: Implementing UKG Pro WFM (Dimensions), Timekeeping and Scheduling

General scope:

  • Provide system administration and production support for UKGPro WFM, the timekeeping and staff scheduling system for two newly acquired hospitals.

Skillset

  • UKGPro WFM (Dimensions) Mandatory Workforce Central experience is not a substitute for Dimensions
  • ServiceNow incident management

Key Responsibilities:

Technical Support (90%)

  • Maintain system configurations; update approved configuration changes in non-production environments.
  • Troubleshoot, maintain, and modify integrations between UKGPro WFM and 3rd party systems.
  • Support and monitor existing configuration and change requests to said configuration
  • Support configuration and monitoring of physical timeclock devices, mobile applications, and kiosks
  • Monitor the ServiceNow assignment group for incidents and requests. Resolve issues and respond to new requests per standard SLAs.
  • Manage security administration for the application, including creation and maintenance of user profiles, permissions, roles
  • Help resources manage configuration, including Timekeeping, Advanced Scheduling, and Absence Management
  • Perform regular security reviews to identify separated employees, audit segregation of duties, and system access to ensure appropriate access based on Job responsibilities.
  • Document standard operating procedures, including detailed step-by-step instructions.
  • Provide training to additional personnel as needed.

Change and Release Support (10%)

This position is also responsible for coordinating any software release efforts from the non-production into the production environment. Noted that the software vendor hosts all environments.

  • Validate ServiceNow Ticket Migration Readiness to ensure that every Enhancement/Change Ticket approved to go into production conforms to the release control procedure.
  • If applicable, ensure systems are updated with the latest security patches. Develop and implement a patch management process to address vulnerabilities promptly.
  • Update ServiceNow Ticket Migration Status.
  • Issue On and Off Cycle Release Notes to stakeholders
  • Attend Change Advisory Board meetings and inform other teams on change tickets that could impact other applications.

Knowledge Skills and Abilities:

  • Experience implementing UKG Pro WFM (Dimensions), focusing on Timekeeping and Scheduling modules.
  • Hands-on experience with configuring and integrating the UKG Pro WFM (Dimensions) application
  • 5+ years of experience administering and providing implementation and/or technical support for UKG Pro WFM (Dimensions) timekeeping and scheduling. Workforce Central experience may not substitute for UKG ProWFM/Dimensions experience.
  • Hands-on experience with development, troubleshooting, and maintenance of UKG ProWFM/Dimensions configuration.
  • Analytical and problem-solving skills to effectively identify and address security vulnerabilities and incidents.
  • Knowledge of security technologies and tools for access control, monitoring, and incident response.
  • Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various organizational levels.
  • Self-motivated and ability to work independently and as part of a team.
  • Experience working in a Healthcare and/or Higher Education environment (preferred, not required)

Key Skills: Implementing UKG Pro WFM (Dimensions), Timekeeping and Scheduling, ServiceNow incident management

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