Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
helpdesk
Job Details
The Client is seeking a dedicated Desktop Support Technician to join the IVR IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVR staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and remotely.
Install, patch, and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad, iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed.
Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad, iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education:
Preferred: 4-year degree or equivalent technical study.
Certifications:
Industry certifications (A+, Network+, MCP, etc.)
Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
| Skill | Required / Desired | Amount | of Experience |
| Industry certification (A+, Network+, MCP, etc) | Required | 4 | Years |
| 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study | Required | 4 | Years |
| Experienced in PC (desktop/laptop/thin client) support both desk side and remotely | Required | 4 | Years |
| Windows 7/10 installation, patching, and troubleshooting | Required | 4 | Years |
| Ability to troubleshoot issues with Microsoft 2019 | Required | 4 | Years |
| Windows networking TCP/IP Configuration and troubleshooting | Required | 4 | Years |
| Escalate issues to next level support and or management accordingly | Required | 4 | Years |
| Ability to troubleshoot issues with Microsoft Edge and Google Chrome | Required | 4 | Years |
| Demonstrated experience providing support with remote tools | Required | 4 | Years |
| Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software | Required | 4 | Years |
| Troubleshoot desktop and network printers issues | Required | 4 | Years |
| Experienced in Google Workspace products | Required | 4 | Years |
| xperience in Apple device support (iPad, iPhone) | Required | 4 | Years |
| Experience with hard drive encryption preference for Bitlocker and McAfee | Required | 4 | Years |
| Ability to modify system registry | Required | 4 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.