Senior Customer Solutions Engineer (Rocket Enterprise Orchestrator)

Job Title: Senior Customer Solutions Engineer (Rocket Enterprise Orchestrator)
Location: 100% Remote
Duration: 12+ Months Contract on W2

Experience: 10+ years

Job Description:
Client is seeking a Senior Customer Solutions Engineer to join our Professional Services team to implement and configure Rocket Enterprise Orchestrator (EO), our advanced workload automation and orchestration platform. This role requires deep technical skills in enterprise automation, cross-system integration, and client collaboration. You will be responsible for designing, deploying, and optimizing complex job workflows that span hybrid IT environments.

Workload Automation & Orchestration Skills

• Workflow design with dependencies, retries, conditions, and branching logic.
• Scheduling expertise including time-based and event-driven schedules.
• Orchestration strategy across Windows, Linux, mainframe, and cloud platforms.

Platform Knowledge (Rocket Enterprise Orchestrator)

• Installing and configuring EO components including control servers and agents.
• Creating and managing jobs, parameters, and execution logic.
• Implementing security via RBAC, LDAP, Active Directory, and SSL/TLS.
• Familiar with Rocket Zeke and Rocket Zena solutions

Scripting & Integration

• Writing automation scripts in Shell, PowerShell, Python, or REXX.
• Using REST APIs for job triggering and workflow control.
• Integrating with DevOps and ITSM tools like Jenkins, GitLab, and ServiceNow.

Cross-Platform & Cloud Integration

• Orchestrating workloads across hybrid environments (on-prem, cloud, mainframe).
• Database and file integration for data-driven automation.
• Connecting REO with Rocket Zeke and z/OS workloads.

Monitoring, Optimization & Compliance

• Setting up job monitoring dashboards and alerts.
• Tuning performance to optimize workload efficiency.
• Ensuring logging, reporting, and audit trails for governance.

Process and Communication Skills

• Project Implementation experience.
• Strong Team collaboration.
• Translating business requirements into technical workflows.
• Collaborating with cross-functional teams across IT and DevOps.
• Documenting configurations and training team members on REO usage.

Required Qualifications

• 5+ years of experience with enterprise workload automation platforms, including Rocket Enterprise Orchestrator or similar competitive tools.
• Strong scripting skills in Shell, PowerShell, Python, or equivalent.
• Hands-on experience with REST APIs and job orchestration across hybrid environments.
• Proficiency with security practices including LDAP, Active Directory, RBAC, and SSL/TLS configuration.
• Ability to integrate with DevOps pipelines (e.g., Jenkins, GitHub), ITSM tools (e.g., ServiceNow), and cloud platforms.
• Knowledge of mainframe batch processes and legacy system integration (a plus).
• Strong communication, documentation, and troubleshooting skills.
• Bachelor s degree in Computer Science, Information Systems, or related field (or equivalent experience).

Thanks and Regards
Eshant Sharma

Disclaimer: Wise Equations Solutions Inc; provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability