Application Engineer

Job Req ID: 25881

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Why This Role Matters

• Provide Expert Technical Support: You'll ensure customers have access to the best technical solutions to optimize their server and network environments.
• Drive Customer Satisfaction: Your work will help ensure high customer satisfaction by resolving issues quickly and effectively.
• Be a Key Technical Liaison: You'll work closely with customers and internal teams to promote products and solutions that meet client needs.

What You'll Do

• Technical Support: Provide enterprise customers with technical support for server and motherboard products, as well as networking solutions.
• Testing and Validation: Perform motherboard, system, and other server component validation testing, including functionality, compatibility, performance, stress, and reliability testing.
• Troubleshooting: Report hardware and software quality issues into bug tracking systems and drive issue resolution.
• Documentation: Document and analyze test data, and maintain and improve validation test plans and instructions.
• Automation and Development: Contribute to the development of test utilities and test script automation.
• Cross-Functional Collaboration: Support internal and external quality issues, collaborating with teams to drive resolutions.

What You'll Bring

Essential Qualifications:

• Education: Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or Computer Science.
• Experience:
  • Minimum of 3 years of experience in a hardware validation environment.
  • Strong knowledge of computer architecture.
  • Familiarity with Linux, Windows, and networking.
• Skills:
  • Strong teamwork skills with the ability to communicate effectively in both speaking and writing.
  • Knowledge of server performance benchmarks and tuning is a plus.

What We Offer

• Competitive Compensation and Benefits: We offer a comprehensive package including health insurance, paid time off, and opportunities for professional development.
• Impactful Work: Your contributions will directly influence the quality and performance of Supermicro's products.
• Growth Potential: Supermicro is committed to investing in its employees and providing opportunities for career advancement.
• Collaborative Culture: You'll be part of a supportive team that values innovation, problem-solving, and collaboration.

Salary Range

$68,640 - $117,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.