Overview
On Site
$$35/hr on W2
Contract - W2
Contract - 11 month(s)
Skills
Documentation
technical support
Change management
Teams
project coordination
Asset Management
Outlook
user account management
Help Desk support
Windows 10
software troubleshooting
professional communication
Microsoft 365
hardware troubleshooting
desktop support
IT Service Management (ITSM)
Incident management
Service request handling
PC refresh process
VITA policies
Security controls
Equipment installation
Compliance awareness
Office hardware maintenance
Job Details
Job Title: VDH Technical Support Analyst III (HYBRID)
Location: Richmond, VA (Hybrid onsite/remote mix)
Interview: In-person/WebCam
Job Description:
- Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
- Document and manage upgrades or replacements of hardware/software.
- Support and maintain user account information (rights, security, groups).
- Perform operations including installation, relocation, troubleshooting of communications equipment.
- Resolve communications and hardware/software issues.
- Prepare or assist in preparing service documentation.
- Provide technical assistance to users for applications and hardware problems.
- Recommend procurement of IT equipment.
- Maintain appropriate security controls over systems/software.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Bachelor's degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring mana | Required | ||
| Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. | Required | ||
| General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. | Required | ||
| Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens | Required | ||
| Experience troubleshooting hardware and software hands-on or from a service desk | Required | ||
| Demonstrated skills in creating professional communications to users. | Required | ||
| Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed | Required | ||
| Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues | Required | ||
| Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh | Highly desired | ||
| Demonstrated success working as a team member and collaborating to achieve objectives. | Highly desired | ||
| Microsoft Office Specialist Certification -Associate or Above. | Desired | ||
| Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) | Highly desired | ||
| Excellent project management skills and ability to manage multiple priorities | Desired | ||
| PC/Hardware experience | Required | ||
| Some level of desktop support experience and supporting a Windows 10environment | Desired | ||
| Hardware/software troubleshooting experience | Required |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.