Senior Manager, Patient Engagement (Business Transformation)

  • Denver, CO
  • Posted 40 days ago | Updated 11 hours ago


Up to $57
Contract - W2
Contract - 12 Month(s)


"project management"
"customer experience"
"product strategy"

Job Details

Senior Manager, Patient Engagement (Business Transformation)
Location 100% remote or Denver, CO (Hybrid of 3 days month onsite (Tuesday-Thursday during the 2 nd full week of each month along with remote work)
Contract Duration 12 months with the possibility of converting to full time employment of extending .
Travel Up to 25% domestic travel

Our client finds that the best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.
Sound like you? Then you might be a great fit for this Senior Manager, Patient Engagement role.

The Senior Manager of Patient Engagement will report directly to the Senior Director, Patient Support & Insurance. This teammate will play a lead role in ongoing evolution and execution of multi-year technology and process optimization roadmap for patient insurance support lanes. This teammate will operate on a national level and must have the ability to drive a strong, inclusive culture that empowers and engages their direct and indirect team. As a program leader, they will be responsible for successfully implementing strategic technology initiatives, effectively supervising work streams with dependencies on many different business units and demonstrating strong collaboration throughout the organization.

Successful candidates will demonstrate a track record of top performance and desire to help improve our patient and teammate experience through technology. Responsibilities will include the following:

  • Lead ongoing evolution and execution of multi-year technology and process optimization roadmap for patient insurance support lanes.
  • Lead critical projects aimed at optimizing insurance education reach and effectiveness by working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadership.
  • Identify patient engagement and insight gathering opportunities, test, measure, and scale new education methods, processes, and campaigns.
  • Lead the development and deployment of digital patient engagement campaigns in partnership with Campaign Strategist
  • Serve as a lead for systems implementations and conversions impacting large groups of teammates; serve as change management and change governance lead.
  • Distill complex business problems into cohesive, impactful stories; translate business problems into business cases to create the technology demand pipeline and actively manage demand through project deployment.
  • Ensure the interdependencies and interoperability between technology and processes to improve a patient's journey and experience.
  • Manage external partner/vendor relationships (e.g., telecom systems, patient engagement tools, etc.)
  • Lead small direct team of technical leads, systems analysts, and product owners while also managing cross-functional project teams.
  • Successfully manage relationships with senior business leaders and influences diverse group of partners through effective communication and strong interpersonal skills.
  • Travel as required: up to 25%.

Required Skills and Expertise:
Education & Experience Requirements:

  • Prior experience in Customer Experience, Technology/Product Strategy, Project Management, and/or Consulting, or a similar role supporting enterprise-level initiatives within healthcare operations leadership.
  • At least 3 years of project management, process optimization, and/or systems implementation experience strongly preferred.