Platform Engineer

LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all our associates, shareholders, and the communities in which we live.

JOB SUMMARY

The Platform Engineer falls under the direction of the Sr IT Manager. This position is a Hands-on role that supports and provides solutions that contribute to the success of daily business operations within our cloud and on-prem environments. The platform engineer is responsible for deploying, troubleshooting and maintaining platform resources (infrastructure, networking, infrastructure as code). The platform engineer will be required to perform application, server, database maintenance, and data analysis as well as creating health and monitoring reports. The person in this position will be required to lead and participate in projects, prioritize, and plan their work and he work of others. The Platform Engineer will also be an active partner in working with the business to provide value through technology. The person in this position demonstrates an ability to manage ambiguity, applies knowledge of the business to advance organizational goals, and comfortably navigates complex policy, people, and process-related organizational dynamics.

ESSENTIAL FUNCTIONS

(In order of importance)

• Responsible for deploying, maintaining and troubleshooting core business applications including application servers, associated hardware or endpoints, and databases.
• Responsible for installing and configuring software as required.
• Responsible for performing system maintenance, monitoring system activity, gathering system statistics, follow up on reported errors and alarms.
• Responsible for providing after-hours on call support for production emergencies and escalating issues.
• Proactively analyzes system for finding root cause of issues as well as analyzing existing and new use case configurations
• Responsible for maintaining and improving all application and database monitoring
• Proactively seeks systems improvements by performing regular performance monitoring and capacity analysis; recommend systems upgrades and hardening as appropriate.
• Responsible for documenting all issues and resolution steps using the help desk ticketing system.
• Provide technical mentorship to team members by providing SME expertise.
• Responsible for maintaining inventory of all hardware and software resources and parts.
• Works on cross-functional projects with other IT groups
• Oversee and work with outside vendors and other business units as needed.
• Responsible for leading and participating in project activities such as software rollouts, systems upgrades and hardware replacement.
• Responsible for application troubleshooting / escalated desktop support responsibilities where applicable
• Works with key stakeholders to deliver business value using creative and effective approaches.
• Other duties as assigned

QUALIFICATIONS

Bachelor's degree from accredited four-year college or university; plus 8 plus years related experience and/or training; or equivalent combination of education and experience.

• Cloud Best Practices and proven experience
• AWS Certifications is a plus
• Terraform or similar infrastructure-as-code experience
• Boomi or similar integration platform experience
• Strong scripting/automation experience
• Container and Container platform experience (i.e. Kubernetes or similar)
• API Management experience (i.e. Apigee or similar)
• Excellent customer service skills
• Self-starter with dedication to quality and ability to work with minimal supervision
• Ability to manage multiple tasks and prioritize work accordingly
• Strong analytical skills with the ability to gather and process substantial amounts of data
• Strong presentation, documentation, and communication skills
• Experience working in a structured, process-driven environment utilizing an ITSM ticket tool
• Advanced knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
• Extensive knowledge of Active Directory concepts and administration
• Some experience with the ability to manage and troubleshoot Windows environments preferred.
• Some experience with the ability to manage and troubleshoot Linux environments preferred.
• Programming experience a plus but not required (.net, c#, powershell)
• DevSecOps experience is a plus

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

Certifications specific to System Administrator area of focus are a strong advantage but not required (MCSE/MCITP, CCNA, etc.)

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. While the job is performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.

TRAVEL REQUIRED

Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.

TOTAL REWARDS
Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page