Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Skills
Customer Relationship Management (CRM)
Account Management
Salesforce.com
ServiceNow
Tableau
Zendesk
SaaS
SQL
Revenue Growth
Microsoft Power BI
Enterprise Software
Microsoft Excel
Business Intelligence
Analytical Skill
Customer Satisfaction
HubSpot
Communication
IT Service Management
Customer Success
Job Details
Job: Business Analyst Customer Success & Renewals
Location: San Francisco, CA, USA
Duration: Contract
We re looking for a strategic and customer-focused Business Analyst with experience in Customer Success, Account Management, or Renewals. In this cross-functional role, you will help optimize customer lifecycle processes, analyze account health and churn risk, and drive insights that improve client satisfaction, retention, and revenue growth. ideal for roles in SaaS, IT services, or enterprise platforms like ServiceNow, Salesforce etc
Qualifications:
- 10+ years of experience as a Business Analyst or in a Customer Success / Account Management / Renewals role
- Strong analytical skills with proficiency in Excel, SQL, and CRM tools (e.g., Salesforce, Gainsight, HubSpot)
- Experience working cross-functionally in SaaS, IT services, or enterprise software environments
- Excellent written and verbal communication skills
- Experience with BI tools (Tableau, Power BI, Looker) is a plus
- Familiarity with ServiceNow, Zendesk, or similar platforms is a bonus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.