Overview
On Site
Depends on Experience
Full Time
Unable to Provide Sponsorship
Skills
it support
desktop
servicedesk
technical support
Job Details
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ;/p>
Responsibilities:
- Support and maintain user workstations, printers, wireless client devices, laptops, docking stations, monitors and other IT peripherals
- Provide support for the company's phone system & Print devices.
- Manage & maintain all end-user workstations, laptops and peripheral devices for all company locations and for remote sales employees
- Maintain a current hardware and software inventory for all systems
- Perform periodic maintenance to all desktops, laptops and peripherals to ensure that systems are up to date and functioning optimally.
- As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware s.
- Provide end-user support for all company applications and technology assets
- Achieve timely resolution of all issues
- Assist with training of users on systems / processes
- Support continuous improvement by researching new technologies / techniques to improve business processes and efficiency
- Maintain the IT asset database, work with accounting staff to ensure all assets are capitalized and accounted for at all times
- Assess, debug and resolve hardware/technical problems associated with laptops
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.