CCAI Architect

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion.

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Role: CES Google Architect

Location: Dallas / Atlanta / Chicago / Nashville / New York.

Type: Full time

KEY RESPONSIBILITIES:

Design and implement the agent desktop environment, leveraging Google's agent desktop tools

Lead the implementation of a Contact Center as a Service (CCaaS) solution, leveraging Google's CCaaS platform

Select and configure agent desktop tools and applications.

Provide training and support to agents.

REQUIRED SKILLS:

Design and implement the agent desktop environment, leveraging Google's agent desktop tools.

CCAI, Dialog flow, Agent assist

Optimize the agent desktop for efficiency and productivity.

Configure the CCaaS platform to meet the organization's specific needs.

Integrate the CCaaS solution with other systems, such as CRM and telephony systems.

Monitor CCaaS performance and make adjustments as needed.

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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.