Overview
On Site
Contract - W2
Contract - Independent
Skills
Reporting
User-centered Design
Supervision
Leadership
User Stories
Organizational Change Management
Product Marketing
Streaming
Project Management
Strategic Planning
Ethnography
Innovation
Mapping
Usability
Focus Groups
Personas
Benchmarking
Usability Testing
Multitasking
User Experience
Collaboration
Partnership
Finance
Management
Agile
Scrum
Extreme Programming
Lean Methodology
Writing
Research
Negotiations
Communication
Database
Presentations
Conflict Resolution
Problem Solving
Product Development
Design Thinking
Human Factors And Ergonomics
Market Research
Psychology
Information Technology
Science
Training
Job Details
Job Title: UX Researcher
Location: Hybrid Work Model Reporting to Pensacola, FL
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description
To assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices.
Serve as a change agent, looking for new ways to solve moderately complex problems. Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences.
Works under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis. Exercises judgement within defined procedures and practices.
Responsibilities
Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results
Lead the development and maintenance of experience and journey maps throughout life cycle of projects
Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment
Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)
Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes
Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization
Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to products and services based on findings and feedback
Serve as liaison regarding moderately complex research and how the findings relate to other channel services
Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively
Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization
Lead user experience initiatives with assignments across work streams
Perform other duties as assigned
Qualifications
Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives
Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques
Ability to multi-task and prioritize multiple projects with minimal direction
Experience using third-party UX research platforms to recruit participants and conduct studies
Experience with quantitative market research methods to enable effective partnership with market researchers
Experience in quantitative, behavioral analysis and statistical concepts
Experience creating research deliverables (frameworks, videos, toplines, etc.)
Working knowledge of financial industry best practices/trends, products and services
Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact
Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)
Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
Effective skill in research, analysis, problem-solving and negotiation
Advanced interpersonal, verbal, and written communication skills
Effective and proficient word processing, database, spreadsheet, and presentation skills Advanced planning, organizational, and problem solving skills
Desired - background in related fields such as tech, product development, design
Desired - experience with design thinking
Desired - Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and/or the equivalent combination of education, training or experience
Ref: #850-Rockville (ALTA IT)
Location: Hybrid Work Model Reporting to Pensacola, FL
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description
To assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices.
Serve as a change agent, looking for new ways to solve moderately complex problems. Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences.
Works under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis. Exercises judgement within defined procedures and practices.
Responsibilities
Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results
Lead the development and maintenance of experience and journey maps throughout life cycle of projects
Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment
Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)
Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes
Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization
Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to products and services based on findings and feedback
Serve as liaison regarding moderately complex research and how the findings relate to other channel services
Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively
Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization
Lead user experience initiatives with assignments across work streams
Perform other duties as assigned
Qualifications
Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives
Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques
Ability to multi-task and prioritize multiple projects with minimal direction
Experience using third-party UX research platforms to recruit participants and conduct studies
Experience with quantitative market research methods to enable effective partnership with market researchers
Experience in quantitative, behavioral analysis and statistical concepts
Experience creating research deliverables (frameworks, videos, toplines, etc.)
Working knowledge of financial industry best practices/trends, products and services
Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact
Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)
Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
Effective skill in research, analysis, problem-solving and negotiation
Advanced interpersonal, verbal, and written communication skills
Effective and proficient word processing, database, spreadsheet, and presentation skills Advanced planning, organizational, and problem solving skills
Desired - background in related fields such as tech, product development, design
Desired - experience with design thinking
Desired - Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and/or the equivalent combination of education, training or experience
Ref: #850-Rockville (ALTA IT)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.