Overview
Skills
Job Details
Required Qualifications:
Candidate must have a Computer Science or Manufacturing degree, or 2 years IT factory-facing experience
1 - 2 years demonstrated experience working in a manufacturing environment
Candidate should have strong communication skills and be able to provide a positive customer support experience
Candidate must demonstrate strong team working skills and an ability to forge relationships with key IT organizations and suppliers to achieve success in delivering IT Solutions or resolution to issues
Ability to work independently and manage one s time
Strong Problem Solving / Troubleshooting skills including a base understanding of PC configurations, images and software installation practices across a variety of devices
Must be able to configure and troubleshoot issues regarding desktops, laptops, tablets, and printers; Must understand Microsoft Office Suite and be able to Install/Configure applications
Working knowledge of Microsoft Active Directory managing related organizational structures
Ability to reset passwords, create accounts and manage groups
Basic understanding of networking skills and understand factory firewall topologies and architectures
Comfortable being on your feet and working in a manufacturing environment such as wearing appropriate safety equipment and learning how to navigate a manufacturing environment safely
Job requires extensive active movement throughout plant including but not limited to climbing stairs and steps, lifting of devices, and pushing and pulling of equipment
Sense of urgency to resolve key outages or production line down situations as well as occasional off-shift support activities when required
Availability to work off-shift when needed for systems changes or be on a call rotation to provide support should any systems be down on an evening or weekends