Overview
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - long term
Skills
Video
JD
Performance Metrics
Customer Service
TCP/IP
Virtual Private Network
VLAN
DHCP
Microsoft Windows
Computer Networking
ServiceNow
Bomgar
PASS
CompTIA
Cisco Certifications
Microsoft Certified Professional
Linux+
Linux
Windows PowerShell
Scripting
Virtualization
Hyper-V
VMware
HTTPS
SSL
TLS
Cellular
Technical Support
Dash Python
Oracle UCM
IMG
Job Details
Hi,
Position: Technical Support Specialist
Location: Allen, Texas 75002 (Onsite)
Duration: 6 + Months
Interview : Video
Need Only Local Profiles
JD
Top 3 Contributions in First 90 Days
1. Deliver courteous and knowledgeable tech support via phone/email
2. Accurately log and document all customer interactions and resolutions
3. Adhere to department processes and performance metrics
High School Diploma or equivalent
3+ years of technical troubleshooting or customer service experience
2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
Strong knowledge of Windows OS and networking protocols
Experience with ServiceNow, Google Suite, Bomgar
Must pass CJIS background check (fingerprint-based, all 50 states)
Certifications: CompTIA A+, CCNA, MCSE, Linux+
3+ years of technical troubleshooting or customer service experience
2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
Strong knowledge of Windows OS and networking protocols
Experience with ServiceNow, Google Suite, Bomgar
Must pass CJIS background check (fingerprint-based, all 50 states)
Certifications: CompTIA A+, CCNA, MCSE, Linux+
Experience with:
Linux OS
PowerShell scripting
Virtualization (Hyper-V, VMware)
HTTPS, SSL/TLS protocols
Cellular network configuration, POE, NetCloud
Public safety tech support (body/dash cams, evidence software)
Niranjan Kumar | Technical Recruiter
Email:
Stellent IT | office :
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.