Overview
On Site
USD 18.00 - 21.00 per hour
Contract - W2
Contract - Independent
Skills
Service Desk
FOCUS
Training
Help Desk
Communication
Organized
Quality Assurance
User Experience
Zendesk
ServiceNow
Customer Service
Licensing
Health Care
Workflow
Documentation
Reporting
Collaboration
Management
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Robert Half is looking for a dedicated Service Desk Personnel to support a government-based client and external help desk operations. This role requires a strong focus on resolving system issues, managing change requests, and ensuring efficient ticket processing and communication. As a Long-term Contract position, it offers the opportunity to work both onsite in Cookeville, Tennessee, and potentially remotely after successful training and demonstrated proficiency.
Responsibilities:
Address and resolve all assigned support tickets related to system and help desk inquiries within established timeframes.
Process password resets, user status changes, workflow updates, and other routine system modifications promptly.
Collaborate with application coordinators to gather accurate requirements and provide anticipated timelines for requested changes.
Configure and manage system settings, permissions, and automated workflows as needed.
Maintain detailed logs of system updates, ticket resolutions, and communication within ServiceNow.
Provide consistent weekly status updates to requestors and application managers regarding ongoing configuration requests.
Assist users with system-related inquiries, offering thorough and timely customer service.
Document all system changes and maintain organized records within SharePoint.
Work with cross-functional teams, including trainers and QA personnel, to ensure accuracy and efficiency in system modifications.
Follow best practices for troubleshooting and IT support workflows to enhance user experience.
Requirements
Proven experience in IT help desk support or a related role.
Familiarity with ticketing systems such as Zendesk, ServiceNow, or similar platforms.
Strong customer service skills and the ability to communicate effectively with users.
Knowledge of licensing and regulatory systems, preferably within healthcare or government sectors.
Experience in system configuration and administration, including managing permissions and workflows.
Proficiency in documentation and reporting using tools like SharePoint.
Ability to collaborate with cross-functional teams and manage change processes efficiently.
Solid troubleshooting skills and understanding of IT support best practices.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Robert Half is looking for a dedicated Service Desk Personnel to support a government-based client and external help desk operations. This role requires a strong focus on resolving system issues, managing change requests, and ensuring efficient ticket processing and communication. As a Long-term Contract position, it offers the opportunity to work both onsite in Cookeville, Tennessee, and potentially remotely after successful training and demonstrated proficiency.
Responsibilities:
Address and resolve all assigned support tickets related to system and help desk inquiries within established timeframes.
Process password resets, user status changes, workflow updates, and other routine system modifications promptly.
Collaborate with application coordinators to gather accurate requirements and provide anticipated timelines for requested changes.
Configure and manage system settings, permissions, and automated workflows as needed.
Maintain detailed logs of system updates, ticket resolutions, and communication within ServiceNow.
Provide consistent weekly status updates to requestors and application managers regarding ongoing configuration requests.
Assist users with system-related inquiries, offering thorough and timely customer service.
Document all system changes and maintain organized records within SharePoint.
Work with cross-functional teams, including trainers and QA personnel, to ensure accuracy and efficiency in system modifications.
Follow best practices for troubleshooting and IT support workflows to enhance user experience.
Requirements
Proven experience in IT help desk support or a related role.
Familiarity with ticketing systems such as Zendesk, ServiceNow, or similar platforms.
Strong customer service skills and the ability to communicate effectively with users.
Knowledge of licensing and regulatory systems, preferably within healthcare or government sectors.
Experience in system configuration and administration, including managing permissions and workflows.
Proficiency in documentation and reporting using tools like SharePoint.
Ability to collaborate with cross-functional teams and manage change processes efficiently.
Solid troubleshooting skills and understanding of IT support best practices.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.