Help Desk Analyst

Overview

Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

IT Consulting
Information Technology
Help Desk
Customer Support
Active Directory
Communication
Customer Service
Analytical Skill
Computer Networking
LAN
Laptop
Printers
Disk Imaging
Repair
Network
Computer Hardware
Emulation
Technical Support
Ghost
SANS

Job Details

SystemDomain, a leading provider of information technology consulting Services firm based in Chicago is looking for IT Professionals. Our high-performance consultants offer technological expertise, strategic insights, and knowledge of their industry experience. Established in 1999, we partner with our customers to build stronger innovative business solutions and to solve their most important and complex business challenges. For more information about SystemDomain, please visit



Job Title: Help Desk Analyst

Location: Denver, CO - Remote

Duration: 6 Months


Job Description

We are seeking a skilled Help Desk Analyst to join our Information Technology Services (ITS) team. The consultant will provide technical support for hardware, software, networking, and desktop systems across multiple statewide locations. This role requires strong troubleshooting skills, customer service capabilities, and experience supporting large-scale IT environments.


Qualifications

  • Bachelor s degree or equivalent experience
  • Experience in help desk or IT customer support
  • Strong knowledge of Active Directory and computer networking
  • Ability to diagnose and resolve hardware and software issues
  • Excellent communication, customer service, and analytical skills


Duties & Responsibilities

  • Troubleshoot hardware, software, and networking issues for end users
  • Provide support to customers and vendors via phone, email, and onsite visits
  • Deliver LAN support and assist with statewide IT equipment (2,800+ desktops, 100+ laptops, 400+ multifunction devices and networked printers)
  • Perform desktop imaging and deployment
  • Use diagnostic tools to identify and repair system issues
  • Rebuild and configure PCs, user settings, and system profiles
  • Install and update software of moderate complexity
  • Install, modify, and maintain PC hardware and network components
  • Assist with system and network hardware/software upgrades
  • Configure and install terminal emulation software
  • Complete other related technical support duties as assigned


Technical Preferences

  • Strong imaging and deployment experience required
  • Experience with GHOST 8.0+ is mandatory
  • Familiarity with FOG (Free Open Ghost) is a plus but not required

Contact : , peeyush at systemdomaininc dot com

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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