Overview
On Site
USD 19.00 - 22.00 per hour
Full Time
Skills
Help Desk
Pivotal
IT Operations
Technical Support
Management
Issue Resolution
Microsoft
Active Directory
Computer Hardware
VoIP
Microsoft Office
Microsoft Windows
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a Help Desk Analyst I based in Agawam, Massachusetts. This role is pivotal to our IT operations, providing essential support related to computer systems, both hardware and software, for multiple business units. You will be the first point of contact for technical support, ensuring smooth and efficient resolution of issues.
Responsibilities:
Provide technical assistance for queries and issues related to the computer systems, software, and hardware
Efficiently troubleshoot login issues experienced by clients
Resolve issues related to telephone and VOIP systems
Contribute as needed to special activities within the organization
Handle requests for technical support received via telephone calls, emails, or personal requests
Travel occasionally to other locations in Massachusetts & Connecticut for providing support, with all travel time being reimbursed
Carry out any other IT-related duties as requested by the management
Use your proficiency in MS365 Suite, Active Directory, Windows 10 / 11 OS for troubleshooting and issue resolution
Deliver excellent customer service during all interactions.
Requirements
Minimum of 1 year of experience in a related role
Proficient in Microsoft applications
Familiarity with Active Directory
Knowledge of computer hardware
Experience with VoIP systems
Proficiency in Microsoft 365 Enterprise
Skilled in using Office 365
Familiar with Windows 10 and Windows 11
Excellent customer service skills
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Help Desk Analyst I based in Agawam, Massachusetts. This role is pivotal to our IT operations, providing essential support related to computer systems, both hardware and software, for multiple business units. You will be the first point of contact for technical support, ensuring smooth and efficient resolution of issues.
Responsibilities:
Provide technical assistance for queries and issues related to the computer systems, software, and hardware
Efficiently troubleshoot login issues experienced by clients
Resolve issues related to telephone and VOIP systems
Contribute as needed to special activities within the organization
Handle requests for technical support received via telephone calls, emails, or personal requests
Travel occasionally to other locations in Massachusetts & Connecticut for providing support, with all travel time being reimbursed
Carry out any other IT-related duties as requested by the management
Use your proficiency in MS365 Suite, Active Directory, Windows 10 / 11 OS for troubleshooting and issue resolution
Deliver excellent customer service during all interactions.
Requirements
Minimum of 1 year of experience in a related role
Proficient in Microsoft applications
Familiarity with Active Directory
Knowledge of computer hardware
Experience with VoIP systems
Proficiency in Microsoft 365 Enterprise
Skilled in using Office 365
Familiar with Windows 10 and Windows 11
Excellent customer service skills
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.