Computer Operator Intermediate - COI 25-33406

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
No Travel Required

Skills

SolarWinds
System Administration
Tier 1
Medicaid
Microsoft
Microsoft Excel
Numara
Dashboard
Data Extraction
Documentation
Forms
Health Care
Issue Tracking
Asset Management
Billing
Change Management
Collaboration
Communication
Release Management
Reporting

Job Details

Title: Computer Operator Intermediate

Location: Remote (USA)
Duration: 12 Months
Interview Process: 1 round, virtual

Job Description

This role supports system operations for a large healthcare technology environment and contributes to the implementation of federally mandated updates within a Medicaid-related system. The Computer Operator will perform monthly billing data extractions, maintain operational dashboards, assist with asset tracking tasks, and support Tier 1 ticketing operations. The position also focuses on process documentation and collaboration with technical writers and system administrators to ensure accuracy and consistency.

Daily Duties & Responsibilities

  • Perform monthly billing data extraction from tools such as SolarWinds and Excel, transpose data, and prepare it for billing review.

  • Automate repetitive operational tasks to improve efficiency.

  • Maintain and update an Executive/Operational Dashboard, ensuring data accuracy and timely reporting.

  • Support asset management responsibilities as assigned.

  • Document operational processes and collaborate with a technical writer to validate procedural accuracy.

  • Serve as a Tier 1 support resource for the BMC FootPrints ticketing system.

  • Collaborate with the ticketing system administrator to update forms, modify workspaces, and contribute to FAQs.

  • Communicate effectively in both written and verbal formats while working closely with internal technical teams and contractor staff.

Required Skills (Ranked by Importance)

  1. Microsoft Excel

  2. Microsoft Power BI

  3. BMC FootPrints Ticketing System

  4. Strong collaboration skills

  5. Strong written and verbal communication skills

Required Education

  • Bachelor s degree OR

  • High school diploma with 2 years of relevant experience

Preferred Skills (Ranked by Importance)

  • Experience supporting software upgrade activities

  • Experience with Change Management and Release Management processes

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.