Onsite Delivery Manager

Role: Onsite Delivery Manager Multiple Location

Responsibilities:

• Project Management:
  • Manage project scope, ensuring deliverables align seamlessly with client needs and functionalities.
  • Proactively identify and mitigate potential risks and issues throughout the implementation process.
  • Monitor project progress, track key performance indicators (KPIs), and report vital information to stakeholders.
  • Utilize and adapt project management methodologies (e.g., Agile, Waterfall) effectively to manage the unique complexities of Fixed Bid projects.
  • Identify opportunities to streamline processes and optimize project costs throughout the implementation.
  • Familiarity with change management methodologies.

• Client Management:
  • Cultivate and maintain strong relationships with client stakeholders with respective customer departments.
  • Develop a thorough understanding of client expectations, needs, and pain points concerning their current operational processes.
  • Present project updates, reports, and demonstrations to clients in a clear, concise, and engaging manner.

• ERP Expertise:
  • Possess in-depth knowledge of ERP systems, functionalities, and best practices across various modules (e.g., Supply Chain Management, Manufacturing, Finance, Warehouse Management).
  • Knowledge on custom applications that can integrate to ERP system and idea on Cloud services.
  • Collaborate with technical teams to troubleshoot and resolve any technical issues that may arise during or after implementation.
  • Stay informed about the latest ERP trends, updates, and emerging technologies.
  • Contribute to the development and implementation of innovative strategies for efficient deployment.

Qualifications:

• Bachelor's or Master’s degree in Information Technology.
• Minimum 10-15 years of implementation experience in IT industry, and 5-7 years of program management in managing manufacturing customers.
• Proven track record of successfully delivering complex projects on time and within budget.
• Strong understanding of project management methodologies and their practical application within the ERP domain.
• Excellent communication, interpersonal, and leadership skills with the ability to build trust and rapport with diverse stakeholders.
• Ability to work independently and manage multiple priorities simultaneously.
• Exceptional analytical and problem-solving skills with a proactive approach to identifying and resolving challenges.
• Strong organizational and time management skills to maintain project timelines and deliverables.
• Ability to travel to client sites as necessary.