IT Support Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
Silvus Technologies was acquired by Motorola Solutions in 2025, and is now part of its ecosystem of safety and security technologies.

With deep roots in DARPA research, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight, Silvus radios form a self-healing, self-forming mesh network, enabling secure and reliable connectivity, including video and high-bandwidth data.
Job Description

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever-evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide the vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons.

Silvus StreamCaster radios are being rapidly adopted by customers all over the world ranging from the U.S Departments of Defense, to International, Federal, State and Local Law Enforcement agencies, all the way to the Super Bowl, Grammys and industry-leading drone, robot, and other unmanned systems manufacturers.

Wouldn't you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of "Keeping Our Heroes Connected"?

Silvus' rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can provide a rewarding opportunity that creates a pathway to a fulfilling career.

THE OPPORTUNITY

Silvus is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead.

This position is fully onsite, Monday through Friday, at Silvus Technologies' HQ in the heart of vibrant West Los Angeles.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
• Respond to Help Desk IT support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation related to the company's IT infrastructure and support processes.
• Maintain an up-to-date inventory of all hardware and software assets.
• Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
• System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.

REQUIRED QUALIFICATIONS

• High School Diploma or GED.
• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
• Proficient PC skills in a Windows and IOS environment required.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing/de-licensing enterprise software.
• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
• Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
• Strong interpersonal skills with a positive and enthusiastic attitude.
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
• All employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Completion or in progress of a graduate degree.
• Prior experience in a fast-paced office environment.
• Linux and macOS skills are highly desirable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Office environment.
• Travel occasionally to different office locations.
• While performing the duties of this job, the employee is required to do the following:
  
  • Perform bending and reaching movements to place items on lower and higher shelves.
  • Kneeling or squatting to access lower shelves.
  • Must be able to lift up to 50 lbs.

CA Pay Range: $31.25 - $36.06 / hour USD

The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate's experience and qualifications.

Basic Requirements

• High School Diploma or GED.
• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
• All employment is contingent upon the successful clearance of a background check.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.