Overview
On Site
USD 20.90 - 24.20 per hour
Contract - Independent
Contract - W2
Skills
Bilingual
Knowledge Base
Incident Management
Routing
Performance Metrics
Collaboration
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Active Directory
Technical Support
Help Desk
English
Spanish
Fluency
Computer Hardware
Configuration Management
Android
Microsoft
Cisco
Citrix
Management
Organizational Skills
Attention To Detail
Effective Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Bilingual Help Desk Analyst I to join our team in Memphis, Tennessee. In this long-term contract role, you will play a key part in addressing IT-related issues and ensuring smooth operations by providing timely and effective support. This position requires strong technical expertise, excellent communication skills, and a collaborative mindset to thrive in a team-focused environment.
Responsibilities:
Strong fluency in written and spoken English; Spanish fluency.
Provide prompt resolution to IT incidents by utilizing the knowledgebase and minimizing disruptions to operations.
Follow established processes for incident management, ensuring accurate routing of tickets to appropriate teams.
Monitor and meet defined performance metrics to maintain service quality.
Collaborate effectively within a team environment to achieve shared goals.
Demonstrate strong communication and listening skills while assisting users with IT-related concerns.
Apply analytical problem-solving techniques to identify and resolve technical issues.
Manage time efficiently and prioritize tasks to ensure deadlines are met.
Support deployments, configurations, and management of IT systems, including Active Directory, Apple devices, and computer hardware.
Utilize expertise in technologies such as Cisco, Citrix, and Microsoft to address user needs.
Work occasional weekend shifts and maintain readiness for afternoon and evening hours as required.
Requirements
Proven experience in IT support or help desk roles.
Strong fluency in written and spoken English; Spanish fluency.
Solid understanding of computer hardware, configuration management, and deployments.
Familiarity with technologies such as Android, Microsoft, Cisco, Citrix, and Mac systems.
Excellent time management and organizational skills.
Detail-oriented with the ability to analyze and resolve complex issues.
Effective communication and listening skills to assist users.
Willingness to work flexible hours, including occasional weekend shifts.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Bilingual Help Desk Analyst I to join our team in Memphis, Tennessee. In this long-term contract role, you will play a key part in addressing IT-related issues and ensuring smooth operations by providing timely and effective support. This position requires strong technical expertise, excellent communication skills, and a collaborative mindset to thrive in a team-focused environment.
Responsibilities:
Strong fluency in written and spoken English; Spanish fluency.
Provide prompt resolution to IT incidents by utilizing the knowledgebase and minimizing disruptions to operations.
Follow established processes for incident management, ensuring accurate routing of tickets to appropriate teams.
Monitor and meet defined performance metrics to maintain service quality.
Collaborate effectively within a team environment to achieve shared goals.
Demonstrate strong communication and listening skills while assisting users with IT-related concerns.
Apply analytical problem-solving techniques to identify and resolve technical issues.
Manage time efficiently and prioritize tasks to ensure deadlines are met.
Support deployments, configurations, and management of IT systems, including Active Directory, Apple devices, and computer hardware.
Utilize expertise in technologies such as Cisco, Citrix, and Microsoft to address user needs.
Work occasional weekend shifts and maintain readiness for afternoon and evening hours as required.
Requirements
Proven experience in IT support or help desk roles.
Strong fluency in written and spoken English; Spanish fluency.
Solid understanding of computer hardware, configuration management, and deployments.
Familiarity with technologies such as Android, Microsoft, Cisco, Citrix, and Mac systems.
Excellent time management and organizational skills.
Detail-oriented with the ability to analyze and resolve complex issues.
Effective communication and listening skills to assist users.
Willingness to work flexible hours, including occasional weekend shifts.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.