Overview
On Site
USD 28.00 - 29.00 per hour
Contract - Independent
Skills
Project Management
Performance Management
Preventive Maintenance
Sales
Management
Computer Hardware
User Experience
Microsoft Windows
Computer Networking
Hardware Troubleshooting
Microsoft Office
Artificial Intelligence
ServiceNow
Soft Skills
Customer Service
Communication
Active Listening
Adaptability
Root Cause Analysis
Critical Thinking
Organized
Technical Support
Laptop
Mobile Devices
Network
LAN
Asset Management
Data Migration
Problem Solving
Conflict Resolution
Collaboration
ITIL
WAN
Messaging
Application Development
Telecommunications
Agile
Product Development
Privacy
Marketing
Job Details
Location: West Palm Beach, FL
Salary: $28.00 USD Hourly - $29.00 USD Hourly
Description: Our client is currently seeking a Desktop/Tech Support: III (Senior)- Greater West Palm Beach Area
Shift times: 8am - 5pm ET
Hybrid position, in office as needed
Position requested for the Greater West Palm Beach Area
Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington. Use of personal vehicle with mileage reimbursement.
Overview
We are seeking a highly skilled and customer-focused IT Support Specialist to join our team. This role is central to delivering unparalleled technical support for staff and sales associates by managing end-user technologies within a local network environment. You'll troubleshoot hardware, software, and connectivity issues, configure workstations, and collaborate across ITIL teams to ensure seamless operations and an exceptional user experience.
Required Skills & Experience
? Core Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $28.00 USD Hourly - $29.00 USD Hourly
Description: Our client is currently seeking a Desktop/Tech Support: III (Senior)- Greater West Palm Beach Area
Shift times: 8am - 5pm ET
Hybrid position, in office as needed
Position requested for the Greater West Palm Beach Area
Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington. Use of personal vehicle with mileage reimbursement.
Overview
We are seeking a highly skilled and customer-focused IT Support Specialist to join our team. This role is central to delivering unparalleled technical support for staff and sales associates by managing end-user technologies within a local network environment. You'll troubleshoot hardware, software, and connectivity issues, configure workstations, and collaborate across ITIL teams to ensure seamless operations and an exceptional user experience.
Required Skills & Experience
- Education & Experience
- Bachelor's degree in a relevant field or equivalent experience
- Minimum 3+ years of IT support experience (5+ preferred)
- Technical Expertise
- Windows & Mac troubleshooting and support
- Mobile device configuration and troubleshooting
- Basic network and hardware troubleshooting
- Microsoft 365, including Copilot and AI technologies
- ServiceNow and Ivanti experience (preferred)
- Soft Skills
- Exemplary customer service and communication skills
- Ability to explain technical issues in non-technical terms
- Active listening, patience, and compassion during stressful situations
- High emotional intelligence; adaptable to different personalities and skill levels
- Strong problem-solving and root cause analysis skills
- Critical thinking and resourcefulness when standard solutions don't work
- Professional Attributes
- Flexible, well-organized, and able to prioritize multiple tickets
- Growth mindset with eagerness to learn new tools and technologies
- Team player who collaborates effectively with technicians, departments, and vendors
- Reliable transportation; able to lift up to 50 lbs unaided
? Core Responsibilities
- Provide end-user support for desktops, laptops, and mobile devices
- Configure workstations for new users and upgrade existing equipment/software
- Maintain local network and telecommunication systems
- Troubleshoot LAN, server, and connectivity issues
- Utilize ticketing and asset management systems to track support activities
- Perform computer re-imaging, data migrations, and restorations
- Conduct remote problem-solving when necessary
- Collaborate with ITIL teams (WAN Engineers, Messaging Engineers, Logical Access, Application Development, Facilities, Telecom, and Business Units)
- Participate in local and national initiatives, meetings, and Agile product development efforts
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.