System Administrator

Overview

Remote
$66.67+
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Abendaid
CICS
CMOD
Change Management
Content Manager OnDemand
File - aid
Mainframe
Mainframes
Service Level Agreements
System Administrator
Systems Administrator
Xpediter

Job Details

Job Title: System Administrator Job ID: 24-01688 Location: Fully remote job (Must work EST time zone hours) Duration: 12 Month s contract with possible extension or convert perm.
SHIP REQUIRED: Yes

JOB DESCRIPTION

*** CMOD (Content Manager OnDemand) skills are the most important to look for in this role.

Key Responsibilities:
  • Strive for high level client satisfaction for the products/solutions supported. This includes all aspects of the z/OS system along with Broadcom and BMC products.
  • Capable of addressing all questions regarding the installation, configuration, and customization of z/OS systems
  • Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met.
  • Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.
  • Document resolutions to reported problems.
  • Identify product and documentation deficiencies and make suggestions for improvement.
  • Rotating 24x7 on-call support, scheduled among the team.
  • Analyze and resolve problems escalated within the organization.
  • Work with clients to define requirements for enhancement requests.
  • Contribute to qualifying and assessing client s expectations.
  • Follow up with clients to perform fixes and to confirm resolutions.
  • Documentation and knowledge administration.
  • Ticket and queue management of Incident, Problem and Change Management.
  • Other Responsibilities:
  • Demonstrate in-depth knowledge in IBM z Series Mainframes that include knowledge of industry standards, trends, and products.
  • Interface and communicate with mid-level client leadership that may include technical presentations.

Key Qualifications
  • Bachelor's degree and a minimum of 8 years experience in one or more technical disciplines, or equivalent experience. Expertise in System z (z Series) and z/OS.

Required skills:
  • Compuware (install and support Abendaid/Xpediter/File-aid)
  • CMOD (Content Manager OnDemand)
  • ISPW administration
  • Broadcom products
  • BMC Control M and other BMC products
  • Optional skills:
  • CICS, DB2 and MQ
  • REXX, COBOL
  • ACF2
  • IBM z/OS Mainframe Practitioner Professional certificate