Overview
Remote
$66.67+
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Abendaid
CICS
CMOD
Change Management
Content Manager OnDemand
File - aid
Mainframe
Mainframes
Service Level Agreements
System Administrator
Systems Administrator
Xpediter
Job Details
Job Title: System Administrator Job ID: 24-01688 Location: Fully remote job (Must work EST time zone hours) Duration: 12 Month s contract with possible extension or convert perm.
SHIP REQUIRED: Yes
JOB DESCRIPTION
*** CMOD (Content Manager OnDemand) skills are the most important to look for in this role.
Key Responsibilities:
SHIP REQUIRED: Yes
JOB DESCRIPTION
*** CMOD (Content Manager OnDemand) skills are the most important to look for in this role.
Key Responsibilities:
- Strive for high level client satisfaction for the products/solutions supported. This includes all aspects of the z/OS system along with Broadcom and BMC products.
- Capable of addressing all questions regarding the installation, configuration, and customization of z/OS systems
- Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met.
- Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.
- Document resolutions to reported problems.
- Identify product and documentation deficiencies and make suggestions for improvement.
- Rotating 24x7 on-call support, scheduled among the team.
- Analyze and resolve problems escalated within the organization.
- Work with clients to define requirements for enhancement requests.
- Contribute to qualifying and assessing client s expectations.
- Follow up with clients to perform fixes and to confirm resolutions.
- Documentation and knowledge administration.
- Ticket and queue management of Incident, Problem and Change Management.
- Other Responsibilities:
- Demonstrate in-depth knowledge in IBM z Series Mainframes that include knowledge of industry standards, trends, and products.
- Interface and communicate with mid-level client leadership that may include technical presentations.
Key Qualifications
- Bachelor's degree and a minimum of 8 years experience in one or more technical disciplines, or equivalent experience. Expertise in System z (z Series) and z/OS.
Required skills:
- Compuware (install and support Abendaid/Xpediter/File-aid)
- CMOD (Content Manager OnDemand)
- ISPW administration
- Broadcom products
- BMC Control M and other BMC products
- Optional skills:
- CICS, DB2 and MQ
- REXX, COBOL
- ACF2
- IBM z/OS Mainframe Practitioner Professional certificate