Overview
Remote
On Site
USD 23.75 - 27.50 per hour
Contract - W2
Contract - Independent
Skills
Help Desk
SAP BASIS
Microsoft Excel
Management
Collaboration
Customer Service
Policies and Procedures
Active Directory
Technical Support
Microsoft Windows
Operating Systems
Computer Hardware
Network
Service Desk
Multi-factor Authentication
Cisco
Communication
Organizational Skills
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to provide technical support and assistance to end users. The ideal candidate will excel in troubleshooting and resolving technical issues, ensuring smooth daily operations.
Responsibilities:
Provide end-user support by addressing technical issues and resolving service desk tickets efficiently.
Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.
Manage and maintain Active Directory accounts, including password resets and user access.
Assist with basic troubleshooting of hardware, software, and network connectivity issues.
Configure and support multi-factor authentication systems such as Cisco Duo.
Document and track all support requests to ensure timely resolution and follow-up.
Collaborate with team members to identify recurring issues and implement solutions.
Deliver exceptional customer service while communicating technical solutions clearly to non-technical users.
Ensure all support activities comply with established company policies and procedures.
Requirements
Proficiency in Active Directory management and user support.
Strong knowledge of Microsoft Windows 10 operating system.
Experience with basic troubleshooting of hardware, software, and network issues.
Familiarity with service desk ticketing systems and processes.
Knowledge of multi-factor authentication tools, such as Cisco Duo.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Strong organizational skills and attention to detail.
Ability to work independently and collaboratively in a team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to provide technical support and assistance to end users. The ideal candidate will excel in troubleshooting and resolving technical issues, ensuring smooth daily operations.
Responsibilities:
Provide end-user support by addressing technical issues and resolving service desk tickets efficiently.
Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.
Manage and maintain Active Directory accounts, including password resets and user access.
Assist with basic troubleshooting of hardware, software, and network connectivity issues.
Configure and support multi-factor authentication systems such as Cisco Duo.
Document and track all support requests to ensure timely resolution and follow-up.
Collaborate with team members to identify recurring issues and implement solutions.
Deliver exceptional customer service while communicating technical solutions clearly to non-technical users.
Ensure all support activities comply with established company policies and procedures.
Requirements
Proficiency in Active Directory management and user support.
Strong knowledge of Microsoft Windows 10 operating system.
Experience with basic troubleshooting of hardware, software, and network issues.
Familiarity with service desk ticketing systems and processes.
Knowledge of multi-factor authentication tools, such as Cisco Duo.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Strong organizational skills and attention to detail.
Ability to work independently and collaboratively in a team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.