Business Systems Analyst

Business Systems Analyst
West Des Moines, IA
9 Months


Role Overview

We are seeking a detail-oriented and proactive Business Systems & Reporting Analyst to support the Credit Cards Loyalty/Rewards space. This role focuses on monitoring control and exception reports, correcting identified defects through front-end systems, and driving process efficiencies including report consolidation while ensuring strict adherence to published SLAs. The analyst will collaborate closely with technology, operations, and risk/control teams to deliver timely, auditable fixes and improve overall reporting quality.

Key Responsibilities

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  Monitor and remediate exception and control reports.

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  Correct identified defects via front-end systems with accuracy and speed.

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  Partner with technology, operations, and risk/control teams to ensure timely, auditable resolutions.

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  Conduct root cause analysis for recurring issues and document findings clearly.

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  Streamline processes and contribute to report consolidation and quality improvements.

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  Maintain a strong control environment through effective communication, escalation, and documentation practices.

Required Qualifications

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  2+ years of experience in business systems or reporting operations with direct involvement in exception monitoring and remediation.

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  Proven track record of meeting requirements with consistent delivery.

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  Strong analytical skills, including root cause analysis and defect resolution.

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  Excellent written and verbal communication skills, with ability to collaborate across functions.

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  Ability to produce clear, auditable documentation.