SQL DBA

Topmost Interview - looking for #SQLDBA - Alpharetta, GA- Onsite

Job Title: SQL DBA

Location: Alpharetta, GA- #Onsite

Responsibilities:

• Investigate and resolve user-submitted tickets within the production environment.
• Diagnose and directly fix or escalate problems by creating bug tickets if development solutions are necessary.
• Handle inquiries from end users when the application is not working as expected.
• Collaborate with the operations team to find swift resolutions to problems.
• Operate across multiple environments, adapting to each environment's unique nuances.
• Provide timely and transparent updates on progress to internal teams, clients, and end users.
• Manage and prioritize tickets efficiently to address issues within established time frames.
• Maintain attention to detail while navigating a fast-paced work environment.
• Proactively identify inefficiencies within the support processes to reduce dependencies on the Engineering team.

Required Qualifications:

• Background in Help Desk or Customer Service/Call Desk (2 years or more).

Experience in providing timely support to customers.

• Basic knowledge of building queries in SQL Server Management Studio.
• Strong problem-solving skills:

Ability and willingness to work independently or collaborate with different teams.

Capable of researching solutions and applying learned knowledge.

• Strong communication skills:

Ability to effectively communicate technical information to both technical and non-technical stakeholders.

Ability to empathize with user issues and provide solutions.

Preferred Qualifications:

• Knowledge of SQL Server Management Studio.
• Familiarity with Jira Service Desk or similar help desk ticketing system.
• Knowledge of the healthcare industry, medical coding, and claims auditing is a plus.

Thanks

Govardhan

Email: ||