Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 1.1 year(s)
Skills
Bilingual
Spanish
English
Help Desk
Microsoft Outlook
Active Directory
SLA
Computer Hardware
Job Details
Title: Help Desk Analyst 1
Location: Conyers, GA 30013
Duration: Long Term
Onsite
Job Description:
- Bilingual - Spanish/English
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
- Install and perform minor repairs to hardware, software, or peripheral e.quipment, following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.