Overview
On Site
USD 82,000.00 - 90,000.00 per year
Full Time
Skills
Customization
Business-to-business
FOCUS
Product Management
Sales
Cloud Computing
Amazon Web Services
Dashboard
Workflow
Reporting
Customer Analysis
Status Reports
Management
Salesforce.com
Training
Technical Support
Data Management
Conflict Resolution
Problem Solving
Attention To Detail
Help Desk
Zendesk
Computer Science
Systems Engineering
Value Engineering
Microsoft Windows
IBM Rational DOORS
Health Insurance
Organized
Finance
Job Details
Job Overview
The Salesforce Admin will have responsibility for providing support to the sales and service organizations through the customization and configuration of the Salesforce platform for Marvin's core B2B business. The position will help support and manage part of the Salesforce ecosystem, i.e. Sales Cloud and Service Cloud with a heavier focus in Service Cloud and Amazon Connect. The ideal candidate will be an efficient team player that is able to operate independently within the Digital Product Management organization and will play an instrumental role in helping support, train, develop, and test new features and capabilities.
Highlights of your role
Support and maintain Salesforce applications used by the organization, including Sales Cloud and Service Cloud + Amazon Connect
Manage Salesforce security, including roles, profiles, sharing rules, workflows, and groups
Assist in building custom reports, dashboards, and workflows
Manage operational requests and reporting, including customer analysis and individual views, and troubleshoot issues
Develop training materials and provide training and support to end users
Willing to be hands-on in producing tangible deliverables (technical support, requirements specifications, design deliverables, status reports, project plans)
Utilize best practices to perform operational support, enhancements, bug fixes as needed
Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and "how-to" assistance.
Available for assistance to users for critical issues outside of office hours on occasion
Maintain Zendesk tickets for incoming support needs and work closely with the product owner and manager on themes
You're a good fit if you have (or if you can)
Working towards or holds at least one Salesforce certification, "Salesforce Platform Developer or Salesforce Certified Advanced Administrator, etc."
1+ years of experience working on Salesforce platforms
1+ years as a Salesforce Administrator or Developer in a similar environment (e.g., for a direct-to-consumer company), including utilization of Salesforce platform
Experience in ensuring successful Salesforce upgrades and integrations
Proficiency in creating Salesforce profiles, allocating roles, and managing access
Proficiency in creating and maintaining Salesforce reports
Ability to provide Salesforce training and end-user support.
Key skills/qualities include data management, problem-solving, and attention to detail
Experience using helpdesk tools like Zendesk
Also want to make sure you have
Bachelor's degree in Business, Computer Science, Systems Engineering, or equivalent practical experience
We invite you to See Yourself at Marvin
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an Equal Opportunity Employer
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
Compensation
$82,000 - $90,000 annually
The Salesforce Admin will have responsibility for providing support to the sales and service organizations through the customization and configuration of the Salesforce platform for Marvin's core B2B business. The position will help support and manage part of the Salesforce ecosystem, i.e. Sales Cloud and Service Cloud with a heavier focus in Service Cloud and Amazon Connect. The ideal candidate will be an efficient team player that is able to operate independently within the Digital Product Management organization and will play an instrumental role in helping support, train, develop, and test new features and capabilities.
Highlights of your role
Support and maintain Salesforce applications used by the organization, including Sales Cloud and Service Cloud + Amazon Connect
Manage Salesforce security, including roles, profiles, sharing rules, workflows, and groups
Assist in building custom reports, dashboards, and workflows
Manage operational requests and reporting, including customer analysis and individual views, and troubleshoot issues
Develop training materials and provide training and support to end users
Willing to be hands-on in producing tangible deliverables (technical support, requirements specifications, design deliverables, status reports, project plans)
Utilize best practices to perform operational support, enhancements, bug fixes as needed
Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and "how-to" assistance.
Available for assistance to users for critical issues outside of office hours on occasion
Maintain Zendesk tickets for incoming support needs and work closely with the product owner and manager on themes
You're a good fit if you have (or if you can)
Working towards or holds at least one Salesforce certification, "Salesforce Platform Developer or Salesforce Certified Advanced Administrator, etc."
1+ years of experience working on Salesforce platforms
1+ years as a Salesforce Administrator or Developer in a similar environment (e.g., for a direct-to-consumer company), including utilization of Salesforce platform
Experience in ensuring successful Salesforce upgrades and integrations
Proficiency in creating Salesforce profiles, allocating roles, and managing access
Proficiency in creating and maintaining Salesforce reports
Ability to provide Salesforce training and end-user support.
Key skills/qualities include data management, problem-solving, and attention to detail
Experience using helpdesk tools like Zendesk
Also want to make sure you have
Bachelor's degree in Business, Computer Science, Systems Engineering, or equivalent practical experience
We invite you to See Yourself at Marvin
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing - recognizing everyone's contribution to Marvin's success
- Giving at Marvin - participate in organized volunteer opportunities
- Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an Equal Opportunity Employer
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
Compensation
$82,000 - $90,000 annually
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.