Overview
Skills
Job Details
Role : Application Analyst
Location : Boston, MA
Duration : Contract
Duties and Responsibilities:
Learn off-the-shelf applications largely via self-study, both from the users perspectives and the IT perspective
Learn the business process, how it is reflected in the application use, and the supporting database table structure
Write and test reports utilizing Crystal Reports, SQL language, Tableau or other query tools
Work with users to resolve tiers 2 and 3 application or technical problems
Work with users to define business requirements; prepare detailed specifications for requested improvements
Design/implement proof of concept
Implement processes within the application
Produce succinct production documentation or job aide
Perform application testing on enhancements, upgrades, or modification projects
Train users on application functions, features and operations
Troubleshoot and identify root cause analysis for application issues
Interface coding and modifications using APIs, C#, other tools as needed
Understand and triage mobile/tablet issues
Understand and triage warehouse scanner and barcode printer issues