Overview
On Site
$43 - $47 hr
Contract - Independent
Contract - W2
Contract - 5+ mo(s)
Skills
USABILITY SPECIALIST
USABILITY TESTER
UX RESEARCHER
USER EXPERIENCE RESEARCHER
COGNITIVE
PSYCHOLOGY
HUMAN COMPUTER INTERACTION
SURVEYS
INQUIRY
SCREENING QUESTIONS
Job Details
Payrate: $43.00 - $47.00/hr.
Summary:
In this role, you ll support a customer experience team by conducting, training, and assisting customer research to explore new ways for shoppers to understand and manage their orders, working directly with multi-disciplinary teams to connect evolving customer needs with emerging technologies. Your work will focus on working closely with researchers and designers to bring customer experience to the forefront by conducting usability studies, coaching usability best practices, and offering research support. By uncovering insights and influencing strategy, direction, and design, you ll help re-shape how people think about and interact with their orders - from the moment they complete a purchase until it arrives and what happens next - turning these all into moments customers can look forward to in shopping.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Pay Transparency: The typical base pay for this role across the U.S. is: $43.00 - $47.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-20932
Summary:
In this role, you ll support a customer experience team by conducting, training, and assisting customer research to explore new ways for shoppers to understand and manage their orders, working directly with multi-disciplinary teams to connect evolving customer needs with emerging technologies. Your work will focus on working closely with researchers and designers to bring customer experience to the forefront by conducting usability studies, coaching usability best practices, and offering research support. By uncovering insights and influencing strategy, direction, and design, you ll help re-shape how people think about and interact with their orders - from the moment they complete a purchase until it arrives and what happens next - turning these all into moments customers can look forward to in shopping.
Key Responsibilities:
- As a key standard setter and supporter of customer research and identifying opportunities to up-level the quality of our customer experiences, you will:
- Use your knowledge of customer research methods and experimental design to conduct and support research initiatives that align to and inform business strategy and goals across the customer journey.
- Serve as a UserTesting.com platform expert, including training and supporting designers in utilizing the platform effectively
- Coach and mentor designers to enhance their research capabilities and contribute to raising the research bar on our team. This includes assisting in preparing and reviewing research materials including research plans, screening criteria, and study protocols
- Use your communication, presentation, interpersonal, and analytical skills to communicate complex concepts clearly and persuasively to stakeholders, cross-functional audiences, and varying levels of the organization.
- Help designers and product teams to determine the right research questions to ask.
- Define and execute research methods appropriate to the questions at hand, including but not limited to usability studies, surveys, in-depth interviews, and field studies.
- Provide focused, insightful, and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types.
- Translate insights into measurable customer experience outcomes aligned to business goals.
- Work on overlapping projects so strong organizational skills with the ability to multi-task are critical.
Required Qualifications:
- Advanced degree in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field.
- Minimum of 7+ years experience conducting user research and usability studies, across a variety of development life cycle stages
- Expertise with UserTesting.com platform and other remote research tools
- Strong analytical and problem-solving skills
- Excellent written communication, presentation and interpersonal skills
- Experience in collaborating with design teams and cross-functional stakeholders
- Proven ability to work on overlapping projects with strong organizational skills
Preferred Qualifications:
- Experience in e-commerce or delivery service research
- Experience in coaching or training others in research methods
- Experience researching and developing experiences for global markets.
- Strategic, business-building approach to research with a passion for translating data into bottom-line impact.
- Experience in the application of a variety of research methods; qualitative and quantitative, attitudinal and behavioral, generative and evaluative.
- Experience designing and running original experimental research on digital products and services.
- Working understanding of the design process and how research is appropriately integrated at each phase.
- Understanding of human motivations, capabilities, and limitations as applied to the design of interactive systems.
- Facility for uncovering root causes of good or bad research results for a given UI design.
- Basic grasp of quantitative data analysis and inferential statistics.
- Solid written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
- Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.
Pay Transparency: The typical base pay for this role across the U.S. is: $43.00 - $47.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-20932
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.