Overview
Skills
Job Details
Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Technical Writer TX, Remote
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
Technical Documentation (External):
- Create comprehensive and technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices, creating internal documentation to ensure proficiency.
SKILLS MATRIX
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | |||
Actual | Years | Required/ | Skills/Experience |
| 8 | Required | Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation. |
| 8 | Required | Software Documentation: Familiarity with documenting software issues, release notes, and technical guides |
| 8 | Required | Jira: Experience with Jira or similar application life-cycle management tools |
| 8 | Required | Collaboration: Strong ability to work closely with cross-functional teams |
| 8 | Required | Communication: Excellent communication skills to effectively work with cross-functional teams |
| 8 | Required | Customer Service: Experience in customer service, with strong communication skills. |
| 8 | Required | Attention to Detail: High level of accuracy and attention to detail in all documentation tasks. |
| 8 | Required | Training and Support: Experience in training other team members. |
| 8 | Preferred | Texas Student Data System (TSDS): Experience working with the TSDS and its data collections. |
DIA SOFTWARE SOLUTIONS LLC.
Austin, TX 78727| Direct:
DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer