Netapp Storage Expert

Role: Netapp Storage Expert

Location: 95% remote 5% onsite (maybe once per quarter)

Duration: 12 months (likely to renew)

Pay Range: $80/Hr to $87/Hr on W2

Required Skills:

cDOT storage management

Automation - Ansible

Kubernetes

Additional scope details

• Case management
• Support Background
• Able to use NetApp internal tools to help move support case forward i.e smartsolve
• Research support case questions then deliver a response or work with case owner to resolve the case in a timely manner.
• Troubleshooting (cases or just questions)
• Performance related (help determine if it is truly a NetApp problem or NOT)
• ONTAP Configuration issues -- Webex with Verizon to help troubleshoot configurations (is it a NetApp problem or RedHat/VMWare)
• Upgrades help with review of systems ie. precheck and documentation on how to do upgrades.
• Needs to be either East or Central time zone
• May have to travel to meet with customers for planning, maintenance, etc.

Activities include:

• Defining and building proof of concepts to demonstrate NetApp capabilities within customer environment
• Consult on system design and behavior
• Assist customer in defining and developing operational processes that center around reliability, security, and performance.
• Assist customer in architecting and integrating NetApp storage into various virtual computing environments

Soft Skills required

• Clear and concise communication
• Understanding both big picture needs and detailed implementations
• Reliable and personable
• Sale-oriented / customer-first mindset

Hard Skills required

• Deep understanding of ONTAP
• Strong scripting / automation skills Python, Ansible, Go (desired)
• Database experience / understanding desired for reporting and operational capabilities
• Strong Kubernetes / VMware skills
• Strong system reliability and storage performance skills
• Cloud platform understanding and experience desired
• System architecture for large-scale environments desired