Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Job Details
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at ; to know more .
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
Please visit us at ; to know more .
Education:
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
- High School Diploma or equivalent.
- 1 to 2 years of Customer Call Center work experience. 1 year of computer software, account password reset, and network connection troubleshooting work experience a plus.
- Provide support for customers remotely with password or access issues.
- Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
- Support customers in ISA Utility with role assignment, account activation, and password reset
- Maintain up to date customer and technician information in ITSM ticketing system
- Manage incoming requests from customers and generate ticket in ITSM ticketing system for resolution or escalation to additional IT teams.
- Work with the team to maintain central hub of communications for the agency.
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
- General knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment.
- General knowledge of computer software and hardware is related to personal computer, local area network/wide area network environments.
- Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware
- Ability to communicate effectively both verbally and in writing
- Ability to read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to desktop standards.
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
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