Senior NMC Network Support Engineer (Network Maintenance Center)

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People| Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

Samsung Electronics America (SEA) is seeking an ambitious Senior Network Support Engineer to join our maintenance support team in the Network Maintenance Center (NMC). The Sr Engineer will operate as a lead SME to provide advanced troubleshooting support to the team, as well as, execute on scheduled activities. Responsible for investigating and troubleshooting KPI's and alarm indicators.

• Troubleshoot, investigate and resolve RAN performance related issues in a timely manner.
• Review various Engineering MOPs and identify missing steps or issues, if any.
• Provide assistance to customers during the Maintenance Window, in support of network issues, following configuration changes and SW upgrades.
• Support Field Engineers, Tier 3 engineering, Lab, HQ, with performing parameter changes, clearing alarms, reporting and other maintenance activities.
• Assist in resolution of high severity issues to meet SLA requirements 24x7.
• Complete tasks required to maintain service levels and availability of all site features and function.
• Responsible for routine or standard technical problems and responds to standard requests from internal and external customers.
• Provide guidance and support to other team members on new project, processes, as needed.

Qualifications

• BS EE or CS required (preferred MS ESS or CS).
• 6+ years of telecom work experience.
• Strong understanding of wireless network architecture concepts especially in RAN and IP domain.
• Good knowledge of UNIX/LINUX operating systems.
• Prior customer support experience.
• Analytical skills to investigate and evaluate trending data for issue resolution.
• Knowledgeable on 4G and/or 5G 3GPP technologies
• Strong Virtualization/5G/SA background
• Prior experience and/or proven ability to develop, train, and supervise junior Telecom Engineers.
• Very knowledgeable of Wireless Network and Mobile Interworking (4G and 5G) network elements.
• Strong interpersonal skills, ability to take ownership, and the ability to identify and solve problems quickly in a fast-paced environment.
• The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts.
• Work under very little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
• Interact with all levels within the organization and has frequent external contacts.

Preferred Qualifications:

• Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus

Skills and Qualifications

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