Microsoft Teams Voice Transformation Specialist

Title: Microsoft Teams Voice Transformation Specialist

Remote

Scope of Work to Be Performed

The position s duties will be carried out in six (6) phases:

• Phase 1: Implement Core Cloud UC nodes:

1. Assist with peering Microsoft tenant to AT&T Cloud Voice Enhanced.
2. Assist with implementation of AT&T Cloud Voice Enhanced portal.

• Phase 2: Microsoft Teams Voice transformation governance and planning:

1. Develop remote site survey templates to be used for capturing end user devices, direct inward dialing (DID) numbers, additional solution design details, etc.
2. Identify Customer voice initiatives that are dependent upon or integrate into AT&T Cloud Voice solution.

• Phase 3: Teams Voice architecture design:

1. Assist with activities relating to compliance with Federal Communications Commission s (FCC s) E911 requirements of both Kari s Law and RAY BAUM'S Act.
2. Configure two (2) Teams emergency calling policies one (1) for initial location and one (1) for remote users to provide individual building notifications when 911 calls are made.
3. Perform E911 tests (two [2] tests from site and one [1] from remote users).
4. Assist customer staff to implement solutions supporting physical Microsoft Teams IP phones or Microsoft SIP gateway devices.
5. Assist customer staff in determining users who will receive Teams IP phones or common area phones.
6. Help customer staff design and implement three (3) call queues in Teams to replace existing hunt groups.
7. Assist customer staff to design and implement up to three (3) auto-attendants in Teams as needed to support specific user migration batches.

• Phase 4: Microsoft Teams voice migration planning:

1. Perform user migration planning.
2. Conduct number port planning.
3. Enact test plan development.

• Phase 5: Migration to Teams Cloud Voice (at one [1] location):

1. Run discovery of site architecture.
2. Perform site deployment readiness testing.
3. Execute site transformation migration.
4. Perform number porting.
5. Initiate user migration.
6. Migrate auto-attendant(s) and call queue(s).
7. Perform remote deployment of new Teams IP phones or SIP gateway devices.
8. Conduct site transformation governance and create and maintain associated documentation.
9. Provide post-migration support.

• Phase 6: Knowledge transfer and documentation:

1. Document knowledge transfer.
2. Create and distribute project artifacts.

Required Skills

General Abilities

• Ability to develop site survey templates to be used for capturing end user devices, DID numbers, additional solution design details, etc.
• Deep understanding of compliance surrounding FCC s E911 requirements of both Kari s Law and RAY BAUM'S Act
• Ability to implement solutions supporting physical Microsoft Teams IP phones or Microsoft SIP gateway devices
• Knowledge of auto-attendants in Teams to support specific user migration batches

Specific Technical Skills

• Skills in implementing Core Cloud UC nodes, including peering Microsoft tenant to AT&T Cloud Voice
• Ability to configure Teams Emergency Calling policies, specifically around building notifications when 911 calls are made
• Skills in testing E911
• Design and implementation experience with call queues in Teams to replace existing hunt groups
• Skills in Microsoft Teams voice migration planning, including user migration planning, number port planning, and test plan development
• Expertise in Microsoft Teams cloud voice migrations, to include number porting, user migration, migrating auto-attendant(s) and call queue(s), and remote deployment of new Teams IP phones or SIP gateway devices