Data Center Technician IC2

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Overview

As a Data Center Technician II, you will work closely with Data Center Leads to install, troubleshoot, and maintain servers, networking equipment, and cabling. This role requires advanced technical proficiency, strong problem-solving skills, and the ability to work independently while supporting critical data center operations.

Responsibilities

• Manage and execute the ticket management process with accuracy and efficiency.
• Apply advanced diagnostic methods to troubleshoot and resolve complex data center equipment issues.
• Accurately pull and manage inventory according to established processes and update inventory systems promptly.
• Perform server repairs, including replacing hard drives, RAM, motherboards, and other components.
• Physically assist with moving and racking equipment for projects and operational needs.
  • We are Hardware/Component replacement focused with the possibility of delving into software in the future
• Lead or support special projects with minimal supervision, ensuring timely completion.
• Assist with training new hires and working with our Global Training Team
• Carry out Lead responsibilities when the Data Center Lead is out of office or engaged on other projects, ensuring continuity of operations and team coordination.
• Identify and escalate recurring issues or risks to management proactively.
• Maintain compliance with safety standards and operational best practices.
• Perform additional tasks as directed by management to support data center reliability and efficiency.

Required Skills & Experience

• High School Diploma or GED (Associate or Bachelor's degree preferred).
• A Real ID or other federally accepted identification for U.S. travel.
• Minimum 2 years of experience in data center operations or computer hardware repair.
• Strong hands-on experience with computer hardware diagnostics and repair.
• Ability to travel to supported data center locations.
• Proficiency in learning and adapting to new software tools quickly.
• Excellent professional communication skills, both verbal and written.
• Ability to multi-task, prioritize effectively, and work independently with minimal supervision.
• Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
• Ability to safely lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.

Preferred Qualifications

• Associate or bachelor's degree in a related field, or currently pursuing one.
• Experience with Data Center industry best practices.
• Familiarity with inventory management systems and data center operational workflows.
• Demonstrated ability to mentor junior technicians and contribute to team development.

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Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.