URGENT HIRING||DESKTOP SUPPORT CONSULTANT||CHICAGO, IL (ONSITE ROLE)||

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 1 Year(s)

Skills

desktop support

Job Details

Hi,

Hope you are doing well

I have an urgent opening of Desktop Support Consultant at Chicago, IL

Position Type: Contract
Location: Chicago, IL, United States
Description:

Interview : Video

This is 100% onsite from day-1 ( Local candidates highly preferred )

When submitting - send the candidates mother's maiden name for candidate tracking.

Must have:

  • 1 3 years desktop or end user support
  • Strong Windows and Microsoft Office
  • Ticketing system experience
  • Laptop hardware troubleshooting
  • Comfortable supporting execs and billable professionals
  • ServiceNow specifically

Strong knowledge of Windows Operating systems
Strong Knowledge of Office products
Knowledge ServiceNow ticket systems
Established laptop hardware experience
Understanding of mobile devices calendar and mail support for iOS and Android

  • Large corporate or professional services environment
  • MSP background
  • iOS and Android support exposure

Role

Desktop Support Technician / CX Associate

Walk-up, desk-side, and conference room support. High-touch, onsite. No client delivery.

Summary: The goal of the Customer Experience Associate (CX Associate) is to ensure Client s employees receive a high level of support in a timely fashion in a fast-paced environment. Client s employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer's Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.

Core Responsibilities

  • Walk-up and desk-side IT support
    Windows 10, Office 365, SharePoint troubleshooting
    Laptop hardware repair and software installs
    Ticket ownership in ServiceNow or Remedy
    Printers, copiers, conference rooms, video conferencing
    Asset tracking and inventory
    Major incident call participation
    Internal meeting and event tech support
    Routine maintenance of IT spaces and equipment
    Clear escalation and user communication

Must-Haves


  • Calm, customer-first, not a heads-down IT goblin

Nice to Have

  • ServiceNow specifically
    Large corporate or professional services environment
    MSP background
    iOS and Android support exposure

Regards,

Nitin Gupta
Team Lead-Recruitment
ShiftCode Analytics Inc.,
5118 Sylvester loop Tampa,
Florida 33610
Direct:
Email:

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