Application Platform Engineer

Job#: 2085124

Job Description:
Job Description

Job Title: Application Platform Engineer

Reports To: Applications Service Manager

Location: Corporate or Regional Office located in Washington, California, Idaho, Oregon

FLSA Status: Exempt

Position Summary

We are seeking a highly skilled and detail-oriented Application Platform Engineer to join our technology team. This role is crucial in owning, designing, implementing, and maintaining applications that support operations and ensure efficiency, security, and compliance. The engineer will be responsible for understanding customer needs, configuring and optimizing products, providing technical support, and ensuring successful application deployment. Collaboration with cross-functional teams is essential to deliver reliable and scalable solutions tailored to the financial industry.
Key Responsibilities
Leadership & Service Excellence

• Lead by example and foster productive relationships across business and technical teams.
• Demonstrate expertise in diagnosing and resolving diverse application issues across platforms.
• Uphold corporate values such as integrity, teamwork, ownership, simplicity, discipline, service, and kindness.
• Support management in optimizing operational effectiveness and customer satisfaction.

Application Design, Development & Support

• Serve as owner and strategic leader for multiple enterprise applications (e.g., JSM, Jira, Atlassian Cloud, TalkDesk, Azure DevOps).
• Act as lead administrator for CCaaS and SaaS applications.
• Design, configure, customize, and optimize applications to meet specifications.
• Manage installations, upgrades, and integrations.
• Troubleshoot issues, perform root-cause analysis, and provide resolutions.
• Monitor application performance, usage, licensing, and contract renewals.
• Stay current on industry trends and collaborate with vendors for updates and enhancements.

Technical Consultation

• Partner with business units to understand requirements and challenges.
• Provide expert guidance on product capabilities and recommend aligned solutions.

System Integration

• Collaborate with internal teams and third-party vendors to integrate technologies with existing infrastructure.
• Ensure seamless data exchange between core systems and platforms.

Collaboration & Communication

• Act as a liaison between IT, business units, and external partners to align efforts and define strategic roadmaps.
• Provide regular updates on performance and project milestones.

Training & Documentation

• Create and maintain technical documentation, user guides, and support materials.
• Train end-users and internal teams on new applications and upgrades.
• Promote adoption, standardization, and best practices.

Service Delivery

• Understand technology, financial products, regulatory climate, and functionality needs to support business units.
• Maintain knowledge of systems and processes for technical support and audits.
• Model professionalism and customer service excellence.
• Plan cross-departmental requirements efficiently to minimize stakeholder impact.

Operational Oversight

• Manage daily operations, monitor application health, and resolve issues.
• Use Agile methodology to track and prioritize work.
• Complete required training and maintain confidentiality.
• Support team with product, technology, and operational knowledge.

Basic Qualifications

Education/Skills/Training:

• Experience administering CCaaS and SaaS applications (e.g., JSM, Jira, Atlassian Cloud, TalkDesk, Azure DevOps).
• Strong understanding of application architecture, configurations, governance, and change management.
• Familiarity with API integrations.
• Knowledge of operating systems, networking protocols, server administration, and cloud technologies.
• Understanding of financial regulations and compliance.
• Experience with cloud-based solutions.
• Strong analytical, problem-solving, and communication skills.
• Ability to work cross-functionally and share knowledge.
• Desire to learn and grow in technical systems and platforms.

Preferred Qualifications:

• Atlassian certifications
• AWS Cloud Practitioner certification

Physical Requirements

• Light intermittent physical effort.
• Sit or stand for extended periods.
• Repetitive hand and wrist movements.
• Visual acuity for computer use.
• Verbal communication via phone and video.
• Occasional lifting (up to 20 lbs), reaching, stooping, or kneeling.

Working Conditions

• Typical office environment.
• Use of smartphone for remote monitoring.
• Occasional travel may be required.

Contacts and Relationships

• Supervisory: Reports to Enterprise Application Services Supervisor.
• Organizational: Regular contact with staff and collaboration with department heads and senior management.
• External: Interaction with third-party vendors.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.