Overview
On Site
USD 102,800.00 - 164,400.00 per year
Full Time
Skills
SLA
DevOps
Continuous Improvement
Functional Requirements
Conflict Resolution
Problem Solving
ROOT
Brand
Collaboration
Retail
Health Care
Pharmacy
Computer Science
Information Technology
Software Engineering
Programming Languages
Microservices
Mobile Applications
Writing
Automated Testing
Scripting
Finance
Cross-functional Team
Leadership
FOCUS
Issue Resolution
Root Cause Analysis
Change Management
Capacity Management
Management
Regulatory Compliance
HIPAA
Sarbanes-Oxley
Payment Card Industry
Backup
Business Continuity Planning
Job Details
Job Description
The Senior Site Reliability will be a key technologist who will help grow our systems into best-in-class for stability, observability and enterprise scale. This role is responsible for the availability and reliability of critical platform services and applications, ensuring they meet the requirements of internal and external users. They collaborate with technology and business leaders to understand and define the service levels needed for our solutions. They ensure the appropriate metrics for successfully meeting SLA's are defined, measured and met and continually evolve to adapt to the changing needs of the business.
This role is for an experienced engineer who has a mind for stability, an understanding of SRE best practices, and ideas about what could be improved. They accomplish this by working with development and DevOps teams to drive observability features into our solutions and by implementing and using observability tools to ensure SLAs and supporting metrics are monitored and met. The person will work across engineering and DevOps teams to ensure our platforms are ready for scale and engineered for resiliency and will provide feedback loops to developers and DevOps teams for continual improvement and evolution of non-functional requirements.
Strong technology problem solving skills are needed to diagnose and troubleshoot production issues across our technology stack, quickly getting to root cause to resolve issues and providing feedback to other engineering teams for improvement. Ensuring HIPAA, SOX, and PCI controls are implemented, evolved, and followed will help ensure we meet the compliance requirements of our key client partners.
About Walgreens
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients' care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
External Basic Qualifications
Preferred Qualifications
We will consider employment of qualified applicants with arrest and conviction records.
The Senior Site Reliability will be a key technologist who will help grow our systems into best-in-class for stability, observability and enterprise scale. This role is responsible for the availability and reliability of critical platform services and applications, ensuring they meet the requirements of internal and external users. They collaborate with technology and business leaders to understand and define the service levels needed for our solutions. They ensure the appropriate metrics for successfully meeting SLA's are defined, measured and met and continually evolve to adapt to the changing needs of the business.
This role is for an experienced engineer who has a mind for stability, an understanding of SRE best practices, and ideas about what could be improved. They accomplish this by working with development and DevOps teams to drive observability features into our solutions and by implementing and using observability tools to ensure SLAs and supporting metrics are monitored and met. The person will work across engineering and DevOps teams to ensure our platforms are ready for scale and engineered for resiliency and will provide feedback loops to developers and DevOps teams for continual improvement and evolution of non-functional requirements.
Strong technology problem solving skills are needed to diagnose and troubleshoot production issues across our technology stack, quickly getting to root cause to resolve issues and providing feedback to other engineering teams for improvement. Ensuring HIPAA, SOX, and PCI controls are implemented, evolved, and followed will help ensure we meet the compliance requirements of our key client partners.
About Walgreens
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients' care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
External Basic Qualifications
- Bachelor's degree in computer science, Information Technology or related field of study and at least 4 years of professional work experience in Engineering, Software Engineering or similar.
- Experience writing code for moderately complex applications
- Experience with programming languages for online applications, microservices or mobile applications
- Experience designing/building moderately complex applications/automation
- Experience writing automation test or deployment scripts
- Experience creating coding/scripting solutions to fix moderately complex problems
- Experience identifying operational issues and recommending and implementing strategies to resolve problems.
- At least 2 years of experience contributing to financial decisions in the workplace.
- At least 2 years of direct leadership, indirect leadership and or cross functional team leadership.
- Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Areas of focus:
Availability - ensure max uptime, identify changes needed to weed out failures
Latency - measure against SLAs, identify bottlenecks, create NFRs and recommend changes to address
Efficiency - fast, frequent automated IaC deployment with little to no impact on customer base (processes like canary and blue/green deployments)
Issue resolution - resolve production issues, perform root cause analysis, feedback loop to other teams for fixes and improvements
Change Management - instill resilience and robustness in new updates and features. Clear identification and tracking of changes and ability to measure impact and revert when needed
Capacity Planning - leverage data to analyze trends and plan for future state capabilities
Metrics and measurements - identify service levels, identify metrics to measure to ensure these are met
Observability - work with teams to ensure solution support and implement and manage tools
Compliance controls and adherence - HIPAA, SOX, and PCI controls implemented and followed
Business continuity - backup, DR, resiliency planning and execution for critical solutions
We will consider employment of qualified applicants with arrest and conviction records.
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