Overview
Remote
On Site
USD 25.60 - 38.39 per hour
Full Time
Skills
GMP
LOS
Life Sciences
Research
Manufacturing
Virtual Team
Purchasing
Pharmaceutics
Unity
Sales
Analytical Skill
Effective Communication
Workflow
Continuous Improvement
End-user Training
Preventive Maintenance
Reporting
Management
Field Service
Customer Relationship Management (CRM)
Customer Satisfaction
Leadership
Partnership
Biology
Chemistry
Science
Customer Service
Adaptability
Training And Development
Training
Mentorship
Insurance
Recruiting
Life Insurance
Job Details
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
Job Description
Field Service Engineer - Los Angeles
Job Title: Field Service Engineer I
Location: Los Angeles County (Ideal candidate will live close to Los Angeles, CA)
Travel: 75% of the time
Pay Range: Hourly $25.60/hr to $38.39/hr.
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $42.5 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving efficiency in their laboratories, enhancing patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our globally distributed team of over 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit ;br>
Your Role
As a Field Service Engineer (FSE), you will perform customer installations, repairs, qualifications, and preventative maintenance on a variety of instruments. You will engage positively with customers to tackle technical problems and find opportunities to enhance their work. Additionally, you will drive service sales opportunities. You will apply your in-depth specialty knowledge, develop innovative plans, solve complex problems using analytical skills, and deliver impactful results. Effective communication with internal and external partners is crucial.
Responsibilities
You will supervise and plan workflow proactively, prioritizing and planning activities for yourself and your team. Demonstrating strong awareness of LIFE products, you will resolve most customer issues independently. Continuous improvement of your knowledge of service products is essential. You will provide onsite installation, user training, upgrades, updates, repairs, and preventative maintenance service. Following all reporting responsibilities and adhering to policies related to spare parts management is required. Managing travel expenses according to company policies and collaborating closely with customers and internal partners to resolve issues is part of your role. You will support the development and updates of field service SOPs, drive revenue in specialized products, build and maintain customer relationships, achieve customer satisfaction targets, and mentor peers.
Leadership Behaviors
Align with Thermo Fisher Scientific 4i Values and Professional Track Leadership Competencies. Interpret customer behaviors and identify beneficial solutions. Establish partnerships with customers to identify better solutions and business opportunities. Demonstrate thorough knowledge and understanding of standard processes. Positively influence the immediate team and lead change initiatives. Perform additional FSE Leader tasks as needed.
Qualifications
A Bachelor's degree in Engineering, Biology, Chemistry, or equivalent work experience is required. You should have 0-3 years of experience in Science, Engineering, and/or Customer Service. Effective questioning skills, the ability to exercise judgment in setting work priorities, and the ability to work independently and as a positive team member are essential. Adaptability to change with positive and constructive feedback is necessary. Availability to travel overnight within the territory or other areas as required is necessary. Preferred qualifications include a bachelor's degree, experience in clinical, diagnostics, and/or other regulated environments, skills for learning and understanding IT systems and processes, and experience in related product applications.
Career Growth
At Thermo Fisher Scientific, we believe in continuous learning and development. You will have opportunities to advance your career through training, mentorship, and on-the-job experiences. Join us and grow your career in a supportive and dynamic environment!
Team Culture
We champion a collaborative and inclusive team environment where everyone's contributions are valued. Our team works together to achieve common goals, celebrate successes, and support each other in our professional journeys.
Unique Company Benefits
We offer a competitive salary and bonus structure, comprehensive health, dental, and vision insurance, a 401(k) plan with company match, an employee stock purchase plan, paid time off and holidays, tuition reimbursement for career development, wellness programs, and an employee assistance program.
Working Conditions
Frequent travel to customer sites, ranging from 50-75% of work time, is expected. You will work from both a home office and a laboratory environment. The ability to lift 40 lbs. unassisted and to stand for extended periods while performing duties is vital. You must be able to work safely with chemicals and hazardous materials and be flexible to work overtime and varied shifts as needed.
Note: This position is not eligible for relocation benefits.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce!
Compensation and Benefits
The hourly pay range estimated for this position based in California is $25.60-$38.39.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
For more information on our benefits, please visit:
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
Job Description
Field Service Engineer - Los Angeles
Job Title: Field Service Engineer I
Location: Los Angeles County (Ideal candidate will live close to Los Angeles, CA)
Travel: 75% of the time
Pay Range: Hourly $25.60/hr to $38.39/hr.
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $42.5 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving efficiency in their laboratories, enhancing patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our globally distributed team of over 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit ;br>
Your Role
As a Field Service Engineer (FSE), you will perform customer installations, repairs, qualifications, and preventative maintenance on a variety of instruments. You will engage positively with customers to tackle technical problems and find opportunities to enhance their work. Additionally, you will drive service sales opportunities. You will apply your in-depth specialty knowledge, develop innovative plans, solve complex problems using analytical skills, and deliver impactful results. Effective communication with internal and external partners is crucial.
Responsibilities
You will supervise and plan workflow proactively, prioritizing and planning activities for yourself and your team. Demonstrating strong awareness of LIFE products, you will resolve most customer issues independently. Continuous improvement of your knowledge of service products is essential. You will provide onsite installation, user training, upgrades, updates, repairs, and preventative maintenance service. Following all reporting responsibilities and adhering to policies related to spare parts management is required. Managing travel expenses according to company policies and collaborating closely with customers and internal partners to resolve issues is part of your role. You will support the development and updates of field service SOPs, drive revenue in specialized products, build and maintain customer relationships, achieve customer satisfaction targets, and mentor peers.
Leadership Behaviors
Align with Thermo Fisher Scientific 4i Values and Professional Track Leadership Competencies. Interpret customer behaviors and identify beneficial solutions. Establish partnerships with customers to identify better solutions and business opportunities. Demonstrate thorough knowledge and understanding of standard processes. Positively influence the immediate team and lead change initiatives. Perform additional FSE Leader tasks as needed.
Qualifications
A Bachelor's degree in Engineering, Biology, Chemistry, or equivalent work experience is required. You should have 0-3 years of experience in Science, Engineering, and/or Customer Service. Effective questioning skills, the ability to exercise judgment in setting work priorities, and the ability to work independently and as a positive team member are essential. Adaptability to change with positive and constructive feedback is necessary. Availability to travel overnight within the territory or other areas as required is necessary. Preferred qualifications include a bachelor's degree, experience in clinical, diagnostics, and/or other regulated environments, skills for learning and understanding IT systems and processes, and experience in related product applications.
Career Growth
At Thermo Fisher Scientific, we believe in continuous learning and development. You will have opportunities to advance your career through training, mentorship, and on-the-job experiences. Join us and grow your career in a supportive and dynamic environment!
Team Culture
We champion a collaborative and inclusive team environment where everyone's contributions are valued. Our team works together to achieve common goals, celebrate successes, and support each other in our professional journeys.
Unique Company Benefits
We offer a competitive salary and bonus structure, comprehensive health, dental, and vision insurance, a 401(k) plan with company match, an employee stock purchase plan, paid time off and holidays, tuition reimbursement for career development, wellness programs, and an employee assistance program.
Working Conditions
Frequent travel to customer sites, ranging from 50-75% of work time, is expected. You will work from both a home office and a laboratory environment. The ability to lift 40 lbs. unassisted and to stand for extended periods while performing duties is vital. You must be able to work safely with chemicals and hazardous materials and be flexible to work overtime and varied shifts as needed.
Note: This position is not eligible for relocation benefits.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce!
Compensation and Benefits
The hourly pay range estimated for this position based in California is $25.60-$38.39.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.