Salesforce Administrator

Day-to-Day:

• Blend business analysis with technical expertise, focusing on Salesforce and other SaaS solutions to enhance collaboration, analytics, and reporting


• Support and implement comprehensive Salesforce strategies, ensuring scalability, security, and adherence to best practices


• Collaborate with a talented technology team, driving innovation and ensuring the organization s technology landscape supports its ambitious business objectives


• Support the creation of the "Salesforce Roadmap"


• Participate in Agile and Scrum ceremonies as part of daily activities


• Champion continuous platform enhancements to improve performance and user experience


• Collaborate with the business stakeholders to align technology initiatives with organizational goals


• Provide support to your peers, fostering innovation and collaboration


• Direct end-user support for troubleshooting, steps to replicate and any other related topics


• Help inform and document new user training guides, SOPs and assist in growing the skill sets across the organization and within the team


• Take a forward-thinking approach to technology, staying ahead of trends and provide modern solutions to our internal development teams


• Participate in continuous education to stay informed on new Salesforce features and functionality and provide recommendations for process improvements

Must Haves:

• Minimum 3 years of Salesforce Admin/Developer Experience


• Core Knowledge of Salesforce Service Cloud & Field Service


• Secondary knowledge of Salesforce Sales Cloud


• Salesforce Admin Certification


• Understanding of automation and flows

Plusses:

• Other Salesforce Certifications (especially Salesforce Platform Developer 1)


• Experience with Voice, CPQ, or OMS


• Agentic experience


• Marketing cloud


• Field service management


• Experience cloud