Overview
Skills
Job Details
ServiceNow Architect
Location : Washington, DC
Duration : 6+ Months
Job Description :
Need 10+ Years exp as a ServiceNow Architect
Own ServiceNow platform architecture, roadmap, and design standards.
Lead alignment across applications, infrastructure, and services.
Architect integrations (directory/identity, monitoring/event management, ERP/finance, endpoint management tools).
Establish and enforce development best practices: security, ACL/RBAC, Flow Designer, ATF, release pipelines.
Guide product owners, developers, and admins; approve solution designs.
Ensure performance, scalability, and upgrade readiness.
Build dashboards that show operational value and outcomes (not just activity).
Reduce technical debt; streamline change/incident/problem workflows.
Required Skills/Certifications:
• ServiceNow Certified System Administrator (CSA)
• Minimum 7+ years of ServiceNow experience.
• 3+ years acting as a ServiceNow Architect or Design Authority.
• Deep expertise in:
o ITSM (Incident/Problem/Change/Request)
o ITOM
o ITAM
o Security operations
o Strategic portfolio management
o Integration Hub & Flow Designer
• Strong understanding of non-functional requirements: performance, security, upgradeability, and release management.
• Proven experience leading cross-functional delivery teams.
Preferred Experience
• ServiceNow support for a large enterprise or public-sector environment
• Platform automation: Automated Test Framework (ATF), pipelines, CI/CD
• Service Mapping, ITOM, Performance Analytics
Preferred (any of the following):
• Certified Implementation Specialist (CIS) — ITSM / Discovery / CMDB / CSDM
• Certified Application Developer (CAD)
• Certified Technical Architect (CTA) – highly preferred
• ITIL v4 Foundation or higher.
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