Senior Contact Center Developer

Overview

On Site
$53 - $53.03 hr
Contract - Independent
Contract - W2
Contract - 14+ mo(s)

Skills

Systems Analysis/design
MMIS
Management Information Systems
Supervision
Web Portals
Medicaid
SOAP
Routing
Messaging
API
Amazon S3
Spring Framework
Backend Development
Build Tools
Service Level
Management
JIRA
Microsoft SharePoint
Confluence
Reliability Engineering
Computer Science
Information Technology
Genesys
Cloud Computing
Amazon Web Services
Java
Programming Languages
Python
Node.js
Relational Databases
PostgreSQL
Amazon DynamoDB
Oracle
Continuous Integration
Continuous Delivery
Apache Maven
Jenkins
Version Control
Git
Apache Subversion
Artificial Intelligence
Health Care
HIPAA
Docker
Kubernetes

Job Details

Senior Contact Center Developer
Remote Position
12+Month Contract

As a senior Contact Center Developer, you will be responsible for the analysis, design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high-performing contact center applications, improve operational efficiencies, and enable better outcomes for Medicaid stakeholders across the states.

Responsibilities:

  • Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.
  • Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
  • Develop and integrate Chat functionality for web portals.
  • Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.
  • Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.
  • Design call routing and messaging solutions for seamless user experiences.
  • Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.
  • Utilize Java Spring Framework for backend development and maintain codebases using Git.
  • Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.
  • Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
  • Manage and track incidents, defects, and enhancements through Jira.
  • Maintain and organize design artifacts in SharePoint or Confluence.
  • Assist with project releases, maintenance, and security updates to ensure system reliability.
  • Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks.

Minimum requirements
" Bachelor s degree in computer science, Information Technology, or a related field.
" 7+ years of experience with Genesys Cloud Platform, AWS. Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus.
" Strong expertise in backend systems for service-oriented architectures.
" Experienced in the Java and other programming languages like Python, Node.js is also a plus.
" Strong expertise with relational databases, including Postgres, DynamoDB, and Oracle.
" Proficient in CI/CD pipelines and tools such as Maven, Jenkins, and version control tools like Git or SVN.

Preferred requirements
" Experience with chatbots, voice assistants, or AI-driven products is a plus.
" Experience in healthcare systems, and with a strong understanding of PHI, PII, and HIPAA compliance requirements (preferred).
" Preferred: Experience in containerization using Docker or Kubernetes is a plus.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.