Overview
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
SANS
Technical Support
Computer Hardware
Microsoft
Microsoft Windows
Microsoft Outlook
Microsoft Office
Management
Wireless Communication
Customer Service
Writing
Problem Management
Mobile Devices
Instructional Design
Offshoring
Interviewing
Technical Direction
Job Details
Engagement Type
Contract
Short Description
VDOT Technical Support Analyst 2 Colonial Heights, VA ONSITE
Complete Description
**candidates local to the Colonial Heights, VA required for ONSITE work
*ALL interviews conducted ONSITE, NO exceptions
*100% ONSITE, NO exceptions
*Contract to be extended annually beyond June 30, 2025, likely for 12+months
Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. | Required | 6 | Months |
| Skill in troubleshooting tools and managing and administering desktops and wireless devices | Required | 6 | Months |
| Strong Customer Service skills that include a "customer first" attitude. | Required | 6 | Months |
| Ability to communicate effectivelyverbally and in writing withindividuals and groups. | Required | 6 | Months |
| Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner | Required | 6 | Months |
| Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. | Highly desired | 6 | Months |
| Ability to lift equipment up to 25 pounds | Required | 6 | Months |
Questions
| Description | |
|---|---|
| Question 1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? |
| Question 2 | Please list candidate's email address. |
| Question 3 | In what city and state does your candidate PERMANENTLY reside? |
| Question 4 | Does your candidate commit to interviewing onsite? This is REQUIRED |
| Question 5 | Does your candidate commit to working ONSITE 100% of the time? This is REQUIRED |
| Question 6 | How soon after offer can candidate start? |
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