Desktop Support Analyst

Hello,

SpiceOrb is looking for Desktop Support Analyst

Role: Service Desk Analyst

Location: Arlington, VA (Onsite)
Duration: 03+ Months Contract

Key Responsibilities
Provide L1 & L2 end-user support for hardware, software, network, and
enterprise applications.
Log, categorize, assign, and close tickets in ServiceNow ITSM (Incident,
Request, Problem).
Troubleshoot issues related to Windows/Mac OS, Office 365, VPN, MFA/SSO,
printers, and AV setups.
Support onboarding/offboarding workflows including account setup, access
provisioning, and laptop preparation.
Perform workstation setups, laptop imaging, software installations, and patch
updates.
Maintain and update asset inventory using ServiceNow Asset/CMDB modules.
Support conference room technologies and live meetings (Teams/Zoom).
Collaborate with backend teams for escalations, ensuring timely ticket
resolution.
Provide excellent customer service with timely communication and follow-up.

Required Skills & Experience
2 5 years of experience in Service Desk or Desktop Support roles.
Hands-on experience in ServiceNow modules: Incident, Request, Knowledge,
CMDB, and Asset Management.
Experience with Active Directory, Azure AD, MFA, and user provisioning.
Proficiency in hardware troubleshooting, imaging tools, and ticket lifecycle
management.
Strong communication and customer-service orientation.
ITIL Foundation certification (preferred).
Key Attributes
Proactive mindset with strong ownership.
Ability to handle walk-ups, high ticket volumes, and priority incidents.
Ability to work directly with business users.