Overview
Skills
Job Details
Enterprise Healthcare client has an immediate opening for a highly motivated Technical Customer Support Lead Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!
location: Philadelphia, Pennsylvania
job type: Contract
salary: $33 - 43 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Manage mobile device inventory, incoming packages, replacement deployment and storage room organization daily.
- Resolve colleagues/clients' problem tickets, providing troubleshooting assistance with their mobile devices.
- Prepare equipment for deployment when a replacement device (mobile phone, tablet, iPad, and jetpack) is required by ensuring they are in working order, factory reset and ready for activation.
- Notify colleagues/clients when they are not in compliance with corporate policy and rectify the problem.
- Manage multiple tasks, prioritizing them in order of importance while adhering to deadlines as well as other daily duties.
- Document issues and resolutions
- Work with Cigna preferred wireless carriers to assist with troubleshooting and resolving issue.
- Identify and implement opportunities for department improvements and enhancements.
- Work intake using Service now to manage and track support incidents and requests.
qualifications:
High School Diploma or equivalent & 2+ years for IT Mobility Experience required
2 years customer service experience and invetory management
Carrier Retail experience
skills: Requires excellent customer service, analytical and communication skills as well as multitasking, organization, and prioritizing projects, reports and daily duties. Can work effectively both on your own and in a team setting, be able to think outside the box and the capability to locate information and resolutions on your own. Must have prior experience working with mobile devices (cell phones, Apple & Android products, smartphones, and tablets), Microsoft suites.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.