ITSM Product Manager

We are seeking a Product Owner to support our ITSM processes while driving the execution of work tracked in ServiceNow's SAFe module. The ideal candidate will collaborate with stakeholders, manage the product backlog, and guide the delivery of value across our IT organization.

This is a hybrid role with 3 days in the office.

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:

- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements

- Defining the vision for the team's product

- Creating a product road map based on this vision

- Managing the product backlog and prioritizing them based on changing requirements

- Overseeing all stages of product creation including design and development

- Developing user stories

- Monitoring and evaluating product progress at each stage of the process

- Liaising with the product team and end-users to deliver updates

- Participating in Scrum meetings and product sprints

Key Responsibilities

• Collaborate with users and stakeholders to define product requirements
• Develop and communicate a clear product vision
• Create and maintain a product roadmap aligned with business goals
• Prioritize and manage product backlog items
• Oversee design and development throughout the product lifecycle
• Write detailed Epics, Features, Stories, and Tasks in ServiceNow
• Lead organizational change management efforts to ensure adoption
• Participate in Scrum meetings, sprints, and agile ceremonies
• Provide continuous feedback to enhance product value

• 2-5 years of relevant experience as a Product Owner
• Strong understanding of ITSM processes and ServiceNow SAFe module
• Experience working in Enterprise IT environments
• Knowledge of ServiceNow platform & ITIL best practices
• Experience in Agile methodologies and Scrum
• Excellent communication and stakeholder management skills
• Ability to drive organizational change management
• Problem-solving mindset and ability to work independently

• ITSM
• ServiceNow SAFe module
• Product Owner

Desired Skills & Experience - Preferred Qualifications

Certification in Scrum Product Ownership or SAFe Framework

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.