Overview
On Site
USD 25.00 - 32.00 per hour
Full Time
Skills
Computer Hardware
Network
Documentation
Onboarding
Mobile Devices
Technical Support
Tablet
HotSpot
Inventory
Storage
CompTIA
A+
IOS Development
Android
Cloud Computing
Service Delivery
Management
Microsoft
Microsoft Office
Training
Customer Service
Help Desk
UPS
Laptop
Asset Management
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Respond to end-user tickets for hardware, software, and network issues
Deploy and configure desktops, laptops, and peripheral devices
Track and resolve issues using ticketing systems
Provide VIP support as needed and maintain documentation
Assist with onboarding/offboarding support and inventory tracking
Other duties as assigned.
Provide on-site endpoint (PC, mobile devices) technical support by consistently and efficiently resolving complex endpoint (laptop, phone, tablet, hotspot, etc.) technology issues;
Contribute to maintaining a proper inventory and organization of IT storage room and support desk at headquarters
Additional Skills & Qualifications
Active CompTIA A+ certification (preferred)
Provide comprehensive support for iOS/Android devices, mobile hotspots, and related software, utilizing cloud-based management platforms for efficient service delivery.
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Experience utilizing endpoint management software (e.g. Microsoft Intune)
Proficient with Microsoft Office Applications, and experience training end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Resolve technical issues as part of a Help Desk team, responding to daily operational support issues via tickets, phone calls, and customer walk-ups while resolving or escalating as appropriate
Ensure all newly provisioned laptops are registered in Tanium Asset Management.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Aug 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Respond to end-user tickets for hardware, software, and network issues
Deploy and configure desktops, laptops, and peripheral devices
Track and resolve issues using ticketing systems
Provide VIP support as needed and maintain documentation
Assist with onboarding/offboarding support and inventory tracking
Other duties as assigned.
Provide on-site endpoint (PC, mobile devices) technical support by consistently and efficiently resolving complex endpoint (laptop, phone, tablet, hotspot, etc.) technology issues;
Contribute to maintaining a proper inventory and organization of IT storage room and support desk at headquarters
Additional Skills & Qualifications
Active CompTIA A+ certification (preferred)
Provide comprehensive support for iOS/Android devices, mobile hotspots, and related software, utilizing cloud-based management platforms for efficient service delivery.
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Experience utilizing endpoint management software (e.g. Microsoft Intune)
Proficient with Microsoft Office Applications, and experience training end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Resolve technical issues as part of a Help Desk team, responding to daily operational support issues via tickets, phone calls, and customer walk-ups while resolving or escalating as appropriate
Ensure all newly provisioned laptops are registered in Tanium Asset Management.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Aug 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.