ServiceNow Engineer and Platform Lead

We are seeking a highly skilled and experienced ServiceNow Engineer and Platform Lead to oversee the design, development, and optimization of our ServiceNow platform. This role is responsible for leading the technical strategy, architecture, and delivery of ServiceNow solutions across all modules, ensuring alignment with business objectives and IT service management best practices.

Key Responsibilities

• Platform Leadership & Strategy
  • Serve as the technical owner and subject matter expert for the ServiceNow platform.
  • Define and drive the platform roadmap, architecture, and governance.
  • Collaborate with stakeholders to align platform capabilities with business needs.
• Solution Design & Development
  • Lead the design and implementation of ServiceNow modules including ITSM, ITOM, ITBM
  • HRSD, CSM, SecOps, GRC, and CMDB.
  • Develop custom applications and workflows using ServiceNow Studio and scripting (JavaScript, Glide).
  • Ensure scalable, secure, and maintainable solutions.
• Team & Project Leadership
  • Mentor and guide junior engineers and administrators.
  • Manage platform upgrades, patching, and release cycles.
  • Lead agile development teams and manage sprint planning and delivery
• Integration & Automation
  • Design and implement integrations with third-party systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
  • Automate processes using Flow Designer, Business Rules, and Scheduled Jobs.
• Governance & Compliance
  • Establish and enforce development standards, documentation, and best practices
  • Ensure platform compliance with security, data privacy, and regulatory requirements.

Required Qualifications

- 7+ years of hands-on experience with ServiceNow platform development and

administration.

- Proven experience leading ServiceNow implementations across multiple modules.

- Strong understanding of ITIL framework and enterprise service management.

- Expertise in scripting (JavaScript, Glide), UI policies, ACLs, and data modeling.

- Experience with ServiceNow integrations and automation tools.

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist

(CIS) in one or more modules.

- Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications

- Experience with ServiceNow App Engine and custom application development.

- Familiarity with DevOps practices and CI/CD pipelines in ServiceNow.

- Knowledge of cloud platforms (AWS, Azure) and enterprise architecture.

- ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.